Metro Shoes — no response to my complaint from metro shoes

Address:	575001
Website:	Shoes

I had bought a sketches chappal dmfrom metro shoes, forum mall, pandeshwar mangalore. While buying they had told that if any complaints they will will repair and give. But when i went there and said they took the chapel but the person there talks rudely that he cannot get it repaired. They didn't give me good response. Kindly look into the matter and do the needful. And tell the person to talk nicely.