Metro Shoes — Not received Refund

I have place return order for (MS[protected] .
I have raise return order on 21 oct 2022 .Customer care team was in touch with me on mail till they received the return product.
I am asking for refund of amount no is replying on mail its almost 1.5 months and i have to follow up for my payment.
Last mail i have received them as below
Dear Guest,

Thank you for writing to us.

The ticket number for your reference is 2808325. We are working on your email and shall revert to you within 2 - 3 Working Days.

Would appreciate your patience.

Regards,
Metro Customer Care Team

Please refund my money.