Metro Shoes — not resolving the issue of ladies bellies

Address:

Raipur, Chhattisgarh, 492010

I m a regular user of metro products for more than 5 yrs
I got one black bellies from ur metro store located at magneto mall raipur which got teared off.
I went to the store n
Asked the store manager mr. Praveen kumar sharma to give the solution he said "isse jyada kya chalega aur itni baar pehnke aap aaye ho"
Is this the acceptable answer from
Such a renowned company like metro.
Looking for the positive response from u
Regards
Astha taori