Metro Shoes — Received wrong product

Hi myself JasKiran Kaur. I ordered few products from mochi shoes and received one wrong product. I complained about it many time wrote several emails but didn't receive any satisfactory response from them. Initially they said it will be picked up but then they never assigned any pickup. After writing to them again several times as well as calling on customer service they responded and said that pickup failed and I have to courier them from my side. On expressing my disinterest in doing so they never responded again. I even offered to return it to their store but they never reverted. Very rude and unsatisfactory behaviour from their side. Im highly disappointed and regret shopping from their side.