Metro Shoes — wedge sandals got damaged. need proper replacement

Address:

Ernakulam, Kerala

I had bought a metro wedge sandals on jan 7, 2018 from a mall in kochi. The sandals were not even used on a daily basis. Recently for past one month, i was using it on a daily basis. The strap has come out all of a sudden. On usage criteria, it would have been used only for 2 months as a whole. Really disappointed to experience this kind of issues with metro! Kindly look into the matter immediately and provide replacement for the same. I have attached the photo of the worn out sandals.