Metro Shoes — Worst deliver response return and refund policy

I placed the order and made the payment online it's been more than a month
1. Payment was deducted however the order was not placed
2. I received message after a day order has been confirmed
3. Order was delivered almost after 3weeks
4. The moment i received the order i placed the return request as the pumps were too big for me and just fyi there were multiple scratches on maroon pumps
5. Pumps were picked up almost after 14-15 days
6. Since then I'm following up for my money and today i received message that refund has been initiated now Guess what

They have initiated the refund request for one pair only
I paid 5980 for 2 pairs and they have not initiated the full payment.

Worst shopping experience and I'm concerned about my money