Mi India — Mobile not received from service centre even after around 2 months

Address:	560066
Website:	www.mi.com/in/index.html

Name - dhaval patel
Contact details - [protected]@gmail.com
Device name - mi4i 16 gb
Service order : wxin[protected]

Problem with mi 4i mobile device - i had bought mi 4i last year and after 10months, suddenly it stopped working, motherboard. as it was under warranty, i gave it to service center at indira nagar, bangalore on 31th may-16 and they said it may take 7 days and i will receive a message once fixed.
Now, its been 46 days (on 15th july) and still i havent got the message.
.inspite of continues followup with service center on 10, 15, 18, 25 june 2016, i was informed that they have not received hardware from xiaomi team and it may be delayed.

Its been 46 days my phone is in service center and they do not know when they would received hardware and asked me to escalate to customer helpdesk.
In the mean time i followed up with customer support helpdesk for more that 5-6 times for escalating this issue but i never got a proper reply from team. very poor customer support and no proper escalation procedure.
Service order : wxin[protected],

Service center details - 2003/2, onkar building, 100 feet road, above tata docomo showroom, indira nagar, bengaluru, karnataka 560038, india