Micromax — Complaint about Micromax Canvas2 A120 colours

Address:

Ghaziabad, Uttar Pradesh

Dear Customer Care, I had placed an online order on 7th sep. 2014 for Micromax Canvas2 A120 colours thru Snapdeal. The max. delivery time for product was mentioned 4 days but I had received the product on 14th Sep. 2014. After receiving the product, when I checked the my product, the display of the phone was showing black lines on it. Due to this problem I had contacted to Snapdeal's customer care but they said that the max. returning time for any product is 7 days so they can't take it back. They suggested me to contact Micromax service center so I contacted to them & submit my phone there on 22 Sep. 2014. They had called me on 26 Sep. 2014 & I got my product from there but the phone still had same problem so I had submitted again it on same day. After this, they are not giving any satisfactory answer to me till now. They are saying that the display provided by company are faulty & whenever the will get a new display from company they will repair my phone.Due to this I had got so tensed. So I am mailing to you, please look into this matter seriously & solve the matter in next two days otherwise I had to take a legal action against the company. The Product & complaint details are mentioned below- Product name - Micromax Canvas2 A120 colours IMEI No. - [protected]Order No. - [protected] Booking date - 07 Sep. 2014 Receiving date - 14 Sep. 2014 1st Complaint date - 22 Sep. 2014 2nd Complaint date - 26 Sep. 2014 Thanks Prashant Awasthi Mob- [protected], [protected], [protected]