[Resolved] Micromax — Complaint against Micromax | |||
M/s Micromax New Delhi. Reg: Complaint against Micromax cellular phone (SERMOB0375, A-61). Sir, This is to bring to your kind notice that on[protected] I have purchased a Micromax mobile phone (SERMOB0375, A-61) ONLINE for Rs.4, 700/- Invoice No- TIL/14-15/N/DL/12146797 which is yet under warranty period. The said mobile phone has started giving me problems of self-locks up, 5402 & 5403 applications i.e. restarts and reboots. I went to service center, M/s S.R. Comm, Govindpuri, New Delhi-19 (closed now) for doing the needful (copy of the jobsheet dt. 6/9/14 enclosed). Thereafter, after contacting Customer Care, I was directed to contact the service center, M/s Perfect Solution, E-3, LGF, Near Dena Bank, Main Mkt., Desh Bandhu College, Kalkaji, New Delhi. They had assured me that the phone device will come soon from Micromax Company. Now, I have been asked to contact Micromax Company directly to know the status of my phone instrument. I am surprised to note such defects and delay in getting the same repaired. As I have already faced a lot of inconveniences and spent unnecessarily expenses on local travels, you are now requested to please replace my defective cellular phone with a new-one device, and avoid my approaching consumer grievances cell for such a trivial issue. Since I need the phone immediately, an immediate action from your side is solicited. Thanking you, Yours faithfully, (Ajay Kumar) C/o Uppal Housing Pvt. Ltd. 5th Floor, South Tower, NBCC Place, Bhisham Pitamah Marg, Pragati Vihar, Lodhi Rod, New Delhi-110003 Contact No∴ [protected] E-mail:- [protected]@gmail.com Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Micromax Informatics customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
N[protected] THIS IS MY JOB SHEET NO. I SUBITTED MY A111 ON 11/9/2014
TIL NOW I DID NOT GET my HANDSET pls help Me i want a new moile phone all company give new hand set if they didnt grt repair the hand set there is time period of 5 months i want new phone
TIL NOW I DID NOT GET my HANDSET pls help Me i want a new moile phone all company give new hand set if they didnt grt repair the hand set there is time period of 5 months i want new phone
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+91 12 4481 1000 [Head Office]
Micromax House, 90B, Sector-18, Gurgaon, Haryana, India - 122015
needed to be on 20th Nov 2014 and I still do not have any clue
when I'd get my phone back? Tirupati Service center (in Pune) people are
extreme rude and they do not value Micromax's customers.
My job sheet number is W[protected].
I received following message on 19th from Micromax "Dear
Customer, Your device deposited with us under jobsheet no.
W[protected] has been repaired. Please collect it from the
service centre. Regards, Micromax Service"
And I trusted it, but out of cautiousness i tried calling the service
center 30-40 times on 20th dec, throughout the day number was busy (not
that they were talking to customers, but they simply left it off hook).
Seeking that on 21st, they must not be working after pleasing customers
thoroughout the week, i went ahead and visited the sacred New Tirupati
service center at 15 km from my location, to know that they were so busy
that they didn't even saw my case just asked if I got any call. I said
no, but I do have SMS, to which the person replied that this is sent by
company and not by us. On requesting number of times, he agreed to gave
it a look. And it was not there. Now is it expected 1. To keep a person near service centre to check if my phone landed in Pune?2. To call 100 times to service center to see if they take my call by chance?3. Take a days off just to get my phone back ? (They do not start their work prior to 10:30 officially and 11:00 actually)?I
believe it's expected that you do not purchase a Micromax phone, and if
you do, Pray God that it never breaks.. Because if it does, only God
can save you!!! Frustrating experience Indeed !!!