[Resolved]  Micromax — Defective product - Micromax Tab P-410 Fun Book Mini - request for replacement of product.

Address:

Thanjavur, Tamil Nadu

I purchased Micromax Tablet Model P-410 Fun Book Mini with IMEI No. [protected]/140618 on 29.10.2013 paying full price from M/s Poorvika Mobiles, Thanjavur vide. Invoice No. 011100. From the fourth day of purchase, the tab started giving trouble by shutting down often, battery heating and low incoming volume. The tab was submitted for service to the authorised Service Personnel at Thanjavur, M/s Carvin Electronics (Job No.21572 dt. 15.11.2013) After having serviced, the product was received back, but for some other defects, again the tab was sent for service. Without giving any job sheet the authorised service centre took the set for service. After a prolonged period, the tab was returned as serviced, but in the same defective condition.So, the seller of the product, Poorvika Mobiles were approached, who took the product for service on 09.01.2014. They transferred the set to their Headquarters at Chennai for service. After service, the tab was received back on 07.03.2014 only. Again, problem of taking more time for charging and discharge of power through charging slot was created and the product was given to Poorvika requesting for replacing the same with new one due to frequent problems, within the warranty period., but they transferred the set to the authorised service centre Carvin Electronics, Thanjavur for service again.Job Sheet No. S[protected] was issued on 10.09.2014. IMEI No. was noted as [protected]/[protected]. Though about two months have lapsed, the whereabouts of my tab was not notified to me. I have not used the product even for a month continuously. For a meagre number of days only it was with me. It was purchased one year back but was with the service centre for major period. For having purchased Micromax product paying full price, I am penalised not to use the same. I hopefully purchased the tab, but was disappointed. I request your attention in this case and solve my problem by arranging immediate replacement of the product with a new one please . Thanking You, Yours faithfully, C. VASANTH, 13-A/1824, Keeraikadai Lane, Thanjavur-613009., Tamilnadu. Mobile No. [protected]/[protected] E-mail: vasanth.[protected]@gmail.com