[Resolved] Micromax — Deficiency in service | |||
I submitted My phone micromax Magnus A117 on 04th August 2014 (JOB Sheet no.[protected]) at Cell City 319/53, 59th Cross, Vatal Nagraj road, near Bashyam Circle, Rajajinagar, Bangalore. They verified and informed that the touch screen is not working and will be replaced as its under warranty period; and will be delivered by 10 to 15 days, but till now no response from the service center, whenever i call, they informed will be delivered shortly as the spare is out of stock. Kindly verify, take neccesary action and do the need full. Otherwise i have to take legal action against the Company. Regards, Mohammed Hussain Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Micromax Informatics customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
I had purchased Micromax A210 White phone from Flipkart bearing invoice no DEL[protected] dated[protected] I had taken the phone for repairing as it had networking problem and was getting switched off automatically at a service centre of MICROMAX named Cell'q Comunication Private Ltd Centre at 318, Upper Ground floor Dreamz Mall Stn Road, Bhandup West Mumbai 400078 with job sheet No 74 on 16/09/2014.The service engineer opened the phone and said that there is motherboard problem and it has to be changed. When I said that the phone is under warranty period he said that it can be resolved by updating software which he did but the problem was not resolved. Since working time was over he asked me to approach next day.
When I approached the centre on 17/09/2014 I was told to speak to manager Mr Ajmal Khan, who refused to take the phone for repair under warranty. He said that it will be repaired out of warranty when asked about reason why repair out of warranty the reply given was unexpected from a person representing a company and is authorized service provider that I should take the matter to the shop from where is has been purchase as the cover of motherboard has come out by heating . I could not come to terms that if a seal had been opened by the service centre itself where the question of tempering it is would arise as he said that phone has been repaired earlier by some unauthorized service centre.
You are therefore requested to intervene the matter and resolve the issue immediately.
as this kind of attitude will not only hamper the goodwill of the company but also it give a bad name in the market.
When I approached the centre on 17/09/2014 I was told to speak to manager Mr Ajmal Khan, who refused to take the phone for repair under warranty. He said that it will be repaired out of warranty when asked about reason why repair out of warranty the reply given was unexpected from a person representing a company and is authorized service provider that I should take the matter to the shop from where is has been purchase as the cover of motherboard has come out by heating . I could not come to terms that if a seal had been opened by the service centre itself where the question of tempering it is would arise as he said that phone has been repaired earlier by some unauthorized service centre.
You are therefore requested to intervene the matter and resolve the issue immediately.
as this kind of attitude will not only hamper the goodwill of the company but also it give a bad name in the market.
Dear Sir/Madam,
I had purchased Micromax A210 White phone from Flipkart bearing invoice no
DEL[protected] dated[protected] I had taken the phone for repairing as it had
networking problem and was getting switched off automatically at a service centre
of MICROMAX named Cell';q Comunication Private Ltd Centre at 318, Upper Ground
floor Dreamz Mall Stn Road, Bhandup West Mumbai 400078 with job sheet No 74 on
16/09/2014.The service engineer opened the phone and said that there is
motherboard problem and it has to be changed. When I said that the phone is under
warranty period he said that it can be resolved by updating software which he did
but the problem was not resolved. Since working time was over he asked me to
approach next day.
When I approached the centre on 17/09/2014 I was told to speak to manager Mr Ajmal
Khan, who refused to take the phone for repair under warranty. He said that it
will be repaired out of warranty when asked about reason why repair out of
warranty the reply given was unexpected from a person representing a company and
is authorized service provider that I should take the matter to the shop from
where is has been purchase as the cover of motherboard has come out by heating . I
could not come to terms that if a seal had been opened by the service centre
itself where the question of tempering it is would arise as he said that phone has
been repaired earlier by some unauthorized service centre.
You are therefore requested to intervene the matter and resolve the issue
immediately.
as this kind of attitude will not only hamper the goodwill of the company but
also it give a bad name in the market.
Thanks and Regards
Asha Singh
I had purchased Micromax A210 White phone from Flipkart bearing invoice no
DEL[protected] dated[protected] I had taken the phone for repairing as it had
networking problem and was getting switched off automatically at a service centre
of MICROMAX named Cell';q Comunication Private Ltd Centre at 318, Upper Ground
floor Dreamz Mall Stn Road, Bhandup West Mumbai 400078 with job sheet No 74 on
16/09/2014.The service engineer opened the phone and said that there is
motherboard problem and it has to be changed. When I said that the phone is under
warranty period he said that it can be resolved by updating software which he did
but the problem was not resolved. Since working time was over he asked me to
approach next day.
When I approached the centre on 17/09/2014 I was told to speak to manager Mr Ajmal
Khan, who refused to take the phone for repair under warranty. He said that it
will be repaired out of warranty when asked about reason why repair out of
warranty the reply given was unexpected from a person representing a company and
is authorized service provider that I should take the matter to the shop from
where is has been purchase as the cover of motherboard has come out by heating . I
could not come to terms that if a seal had been opened by the service centre
itself where the question of tempering it is would arise as he said that phone has
been repaired earlier by some unauthorized service centre.
You are therefore requested to intervene the matter and resolve the issue
immediately.
as this kind of attitude will not only hamper the goodwill of the company but
also it give a bad name in the market.
Thanks and Regards
Asha Singh
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