[Resolved]  Micromax — Handset issue, not rectified by MX Customer service even after one month in waiting.

Address:

Bangalore, Karnataka

We bought a Micromax canvas magnus A117 from Sangeetha mobiles 9th block jayanagar, bangalore on 20JUN14. After about 2 weeks, the phone started hanging, touch operating automatically, so we took the same to S3 communications (Micromax check point) in 3rd block, jayanagar. They said they reset the software and it should work fine now, but again in couple of days it started happening the same thing, so I took the mobile again to the same place on 14AUG14, this time they took the mobile for repair and replacement of motherboard/touch screen and said it will be done in 10 working days. Service request # S[protected] I waiting for 10 working days and called them, they said its "parts awaiting from head office delhi" so I waited for another 5 days and called them again, this time too they said the same thing and asked me to call the Micromax customer care toll free number @ [protected] and register and complaint with them which I did, complaint # mmx[protected], and they are saying to wait for 21 working days, whereas I have already waited about 1 Month now yet I don't have a proper answer from either micromax office nor S3 communications nor I have the handset. I even requested them to replace it with a new handset, and they refuse to do so. Very upset. Please help. Regards Shaik Ahamed.