Micromax — Huge delay in finishing the repair services

Address:

Gurgaon, Haryana

Hi I have bought a Micromax Canvas Knight A350 mobile handset from Micromax about 8-9 months ago. Around 5th -6th June, my mobile suddenly stopped charging. So I went to the micromax service center in MG Road, Gurgaon. Since the phone was within warranty, they accepted the phone (on 11th June) and said that the repair process will take 20-25 days. Around 3 weeks back, a phone call came and said that they are not able to repair the mobile phone, and hence will give a new handset. Since then I have been contacted them 7-10 times, and every time the response has been same: 1-2 more days. It has already been a delay of more than 10 days over and above the 25 days timeframe (which I believe is enough for any kind of job). There customer service agents are also liars ( I asked them one day strictly and said they actually dont have any intimation from the company) Desirable resolution: Same or higher level of handset within 3 days. If the company is unable to provide the same, then I still need a new handset + monetary fines (they spend millions in and campaigns. They must also look into the backhand services). The argument that the company does not have handset does not make sense. They can buy it from Amazon. Details of the complaint: Job sheet number:192089 IMEI/ESN No: [protected]/[protected] Micromax consumer contact number: [protected] My Name: Raunak Singhi My Contact number: [protected] email: [protected]@gmail.com