Micromax Informatics — Complaint of harassment, cheating and fraud

Address:

New Delhi, Delhi, 400607

Dear All,

I bought a mobile phone YU Yuphoria in the Nov'15 from Amazon. Since I used it as a secondary device, I didnt use it much. The display of the phone used to flicker sometimes along with the non-functionality of touch-screen. But that issue arises only when I try to run some APP, so I ignored that. But, the touch screen stopped working on 22nd Feb, 2016. So i called the customer care and they told me to visit the service center. I was told by the executive that service center only collects the phone and send it to the factory. The repair/replacement happens only from the factory. So it will take 10-15 days time to get back the device.

I went to Thane service center on 9th March 2016 around 2 PM and I got the token number 50 on that day. I went there on my turn and I was attended by Ms Preeti. She also told me the same thing that the phone will be sent to factory. But then she gave the phone to another person from the technical side and he opened the phone. Then he came and said that it will not be covered under warranty and I need to pay 3000 INR to him and he will get it done (in front of Ms Preeti). You can check the CCTV recording of that day from 2 PM to 2.30 PM (if you have CCTV).

I asked why it is not covered in the warranty then he said its company policy and the phone has exposure to water. I told that I used it single-handedly and there is no physical damage and no exposure to water, but he said that if i need to get it repair I need to pay 3000 INR immediately. And then comes the cheating part.

Further he said that since he opened the phone, now I wont be able to take it to any other service center and claim for the warranty as he already opened the phone and the warranty is void.

Now I would like to know if this is the general practice of the company to cheat customers like that. If you dont want to give the warranty then clearly mention in the documents before the selling of the products. But if this is the general practice then I am sorry to say that your company is cheating the people and supporting the fraudulent business practice. Being an Indian company, you people are cheating your own countrymen is very shameful.

Moreover, its a direct attack on the PM's "Make in India" and "digital India" plan. So I am sending my complaint to PM's office as well and keep you posted about that.

I would like to request you to look into the matter and give me the warranty of my Phone.

Thanks & Regards,
Pankaj Jain