[Resolved]  Micromax Informatics — Led tv regarding complaint

Address:

Ghaziabad, Uttar Pradesh, 201010

Dear sir/ma'am,.

Unfortunately i bought the micro max led last year, since last 1 year i punched complained 10 times, that time i had requested to naveen (Ghaziabad manger) pl. Do replaced it but mr. Naveen assured me that sir in future if problem will retain than he will replaced the product.

3 month back again i faced black spot problem in my led than naveen ji arranged a pickup and convey to concern department for repair.
That time i requested to naveen pl. Do replaced it, its a faulty one.

Now again 20 days back i faced the automatic shut down problem in my led for which i called to naveen. He again arranged a pickup from my ghaziabad vaishali location. Almost 1 year has been gone and with in a 1 year this product has been repaired 10 times.

From last 5 days i m requesting to ramakant (Your techinal eng) if my set has been repaired than pl. Do install it. But he is not listing me from last 5 days. Neither he is not picking my call nor replaying me.in 20 days duration he arranged pick and doped 3 times but still he was unable to repaired it.


Today i called him for led that time he started miss behaving with me, either he dunked or he did not know how to talk with customer. He told me ritesh mera mut le jayega tumahra led.

This kind of people working in micro-max. I already recorded his voice in my phone which is i am sending you for necessary action, and i will complain the same to my near by police station.

Pl. Do take a strictly action against him if company have wiling to grow in market.


Regards,
Ritesh
[protected]


On wednesday, 18 march 2015 8:59 pm, ritesh jaiswal wrote:


Dear sir,

I had purchase micro-max led on snap deal, now i am facing problem in this product.
Left side screen having many curves.
Today one of micro-max engineer has been visited at my place. He told us that this product is defective, pl. Call to snap-deal to replace it.

So its my request pl. Look into matter and do the needful.

For your reference i am sending you some pics pl. Find it in attached file.


Thanks and regards,
Ritesh jaiswal


On wednesday, 18 march 2015 8:44 pm, snapdeal customer support wrote:


# please reply above this line for further assistance #
Snapdeal.com snapdeal.com snapdeal.com snapdeal.com snapdeal.com
Dear ritesh jaiswal,
Thank you for contacting snapdeal.com.

This is to bring into your notice that your issue has been forwarded to the team responsible and we will surely update you with the resolution at the earliest.

Please accept our sincere apologies for the inconvenience you have experienced. Please note the below mentioned request number for your future reference.
Request number 17397168.
Assuring you of our best services always,
Yours sincerely,
Customer service team – snapdeal.com
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