[Resolved] Micromax Informatics Ltd — delay in repairing of handset.

sam.jha2

from Gurgaon, Haryana

Address:

New Delhi, Delhi

I had a serious complain about MICROMAX INFORMATICS LTD. Regarding after sell services. I purchased a Micromax A63 and after few months it got a touch pad defect infect it started troubling within 10 days of purchase date. I approached to service centre. I must say a worst after sale service by Micromax. Long-long ques. Peoples are totally unsatisfied with services and staff behavior. No responsibility, No accountability of Duty. Customers are complaining about misplace of battery from their handsets given for repairing. Most of people were not satisfied by the services given by service center because they do delay in return back of their handsets after repair and if they return the problem arise again in few days after repair. i decided to not to give my phone in service centre. But after a few months it’s become dead touch not working at all and hanging a lot. Finally I gave it to a Micromax service center located in Lagpat Nagar (B R SERVICES, E-84, KRISHNA MARKET, LAGPAT NAGAR, DELHI-110024) on 02/09/2014. Job No. N[protected], IMEI: [protected], IMEI2 : [protected], Model Code SERMOBO0358. I did not got a call from service centre yet. They do not pick the phone I tried many time. I am not able to do any of my work without my phone. I have a doubt that they will do delay in services and I will not get my phone easily. i am very much depressed and disappointed with the service of Micromax please help. Mob. [protected] email- [protected]@hotmail.com

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Complaint marked as Resolved

i am still not happy with services provided by them but they replaced the screen of my phone. thanks to consumer complaints.

Micromax Informatics customer support has been notified about the posted complaint.

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Comments

JArun

from Chennai, Tamil Nadu

I am really very disappointed to your service and quality (provided by Micromax), Recently I have bought Micro Max A-1117 Cellphone through Sulekha.com on17/03/2014. Within two months I have faced a little problem on touch screen. After fourth month completed my touch screen was not working. So I went to Micromax Service Centre “SP-Ocean Mobile Care” at Velachery, Chennai and booked service compliant on[protected] and Job sheet is “S[protected]”.Presently It’s in service Centre only. Till Now I didn’t get any proper updates from service Centre as well customer case service also. Even I have called so sometimes to your customer care and service Centre; there is no use for me. No responsibility, No accountability of Duty. Really I am very disappointed to your service and quality of the product. Could you please go through this matter and revert with me ASAP.

Mobile Model: Micro Max A117
Purchase Date: 17/Mar/2014
Service Centre Complaint Date: 05/Sep/2014
My Job sheet Number is :S[protected]
IMEI Numbers: [protected], [protected]
Customer care Complaint Number: MMX[protected] (Date-21-Aug-2014)

Contact No: +91- [protected]

sam.jha2

from Gurgaon, Haryana

They said they will change the screen with in 1 week. After 1 week I called on given phone number on job sheet. They don’t answer any call. No message or alert from service center. I called again and again but no response. I just visited service centre on 08.09.2014 and asked about my phone they said they have ordered the screen n it will take time around 1 or 2 week more and said they don’t pick the phone from customers.

I am very much disappointed with micromax service center and their irresponsible behavior. Without my phone my daily work is suffering so much.
I hope u will take a reasonable step towards my problem.