Micromax Informatics Ltd. — Micromax Knight A350 mobile handset problem

Address:	Gurgaon, Haryana
Website:	www.micromaxinfo.com/

Dear Sir, Please go through the following email communication trails between me and Micromax company which are self explanatory to narrate about the problem I am experiencing. I purchased a Micromax handset (A350) from Narela, Delhi in Nov'14 and gifted to my cousin, Mr. Atul living in Badarpur, Delhi. The handset started creating problem after two months. We submitted the handset to MIcromax Customer service center at Faridabad to resolve the issue and later it was sent to Micromax company. The company took 4 months to return the handset but without resolving any problem in the handset. We again submitted it at same service center on 3rd Aug and this time, it took 50 days to return the handset with lesser storage capacity (16 gb) than that of original (32 gb). Then I sent my cousin to Micromax Head Office at Gurgaon to demand the refund of handset. Initially they refused him to meet any official but after creating hue & cry at gate, one official named Mr. Maninder Singh, Sr. Executive, came out to receive him in the office. He convinced Atul that the company did not have refund policy but they were ready to replace the handset with new one as required. Mr. Maninder informed they would dispatch the new handset by next day and provide the docket number without fail. After getting assurance, my cousin left the office and we waited for docket number on very next day. Now they are not ready to pick up the phone, let alone the docket number. We have been terribly harassed so far and now want justice. We do not want to forfeit our hard earned money by being duped this way. Please go through the following email communication trails and help us in any which way to meet our demand. We are very hopeful about justice. Regards Amit Bochare C/o Randip Chhikara 121- B, Gali No. 6, Gautam Colony, Narela, Delhi- 40 Contact - [protected] [protected] _______________________ Subject: Re: Harassment by Micromax From: "amit satyashil bochare" Tue, 22 Sep '15 1:57p To: "Micromax Support " and others View blocked images Dear Priyanka, I had visited the service center and tried to call on customer care for the mentioned issue. The representative of service center tried to communicate the issue to customer care but there was no response from other side. We have wasted entire day but no purpose has been solved. Please answer my question in the trailing email and meet my demand instead of continuing the mail trail. Regards ********* From: Micromax Support Sent: Mon, 21 Sep 2015 10:33:43 To: [protected]@rediffmail.com Subject: Re: Harassment by Micromax Dear Amit, Greetings from Micromax!! Reference to your ticket id- 71150 We apologize for the inconvenience caused. We request you to visit the service centre and call us on our customer care number regarding the same. For service centre details you may visit the website: www.micromaxinfo.com or You can locate your nearest service centre by sending message to ASCCity Pin code to [protected] (*Charges Apply) For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number:[protected]Monday to Saturday between 07:00 am – 11:00 pm). Assuring you of our Best Services. Thanks and regards, Priyanka Micromax Care Team ********* On Sun, 20 Sep at 7:40 PM, amit satyashil bochare wrote: Dear Sir, Please stop giving your monotonous reply and answer my following questions 1. What purpose would you like to serve by asking me to visit your service center? I have already visited your service center at Faridabad and that's why we prepared job cards twice. Inform me what more you want by visiting service center? 2. Why is my original handset changed by changing IMEI number and the colour of handset ? 3. Why the storage space has been reduced from 32 GB to 16 GB? 4. To resolve the problems in handset, why did the company take 4 months against first job card and 1.5 months against second job card? Please do reply my above questions and pay me aforesaid compensation by 24th Sep' 15. Regards ********* From: Micromax Support Sent: Sat, 19 Sep 2015 14:00:22 To: [protected]@rediffmail.com Subject: Re: Harassment by Micromax Dear Amit, Greetings from Micromax!! Reference to your ticket id- 71150 We apologize for the inconvenience caused. We request you to visit the service centre and call us on our customer care number regarding the same. For service centre details you may visit the website: www.micromaxinfo.com or You can locate your nearest service centre by sending message to ASCCity Pin code to [protected] (*Charges Apply) We would like to inform you that replacement is only available within 7 days from the date of purchase after the service centre finds any manufacturing defect. This comes further to your concern over the mail, we would like to inform you that we do not have any refund policy against any of our products. As a company, we do stand behind our products and in light of the same we always like to extend our support to you through every possible option available so that we have continuous and loyal Customer- Company relationship. For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number:[protected]Monday to Saturday between 07:00 am – 11:00 pm). Assuring you of our Best Services. Thanks and regards, Priyanka Micromax Care Team ********* On Sat, 19 Sep at 11:26 AM, amit satyashil bochare wrote: Reminder - 2 Waiting for reply and required action. Regards ********* From: "amit satyashil bochare" Sent: Thu, 17 Sep 2015 10:34:54 To: "Micromax Support ", "ashwanisharma " Cc: "atul9112 " Subject: Fw: Harassment by Micromax Reminder - 1 Waiting for reply and required action. Regards ********* From: "amit satyashil bochare" Sent: Mon, 14 Sep 2015 11:08:39 To: "Micromax Support ", "ashwani.[protected]@micromaxinfo.com" Cc: "atul9112 ", "amit.ssfpl " Subject: Re: Harassment by Micromax Dear Sir, You mentioned you do not have the refund policy of products but it seems that you do have the policy of deceiving and looting people by changing their handsets when they come for servicing. On 9th April, I had given you my golden coloured handset with IMEI / ESN no. [protected], [protected] and 32 GB storage but it was returned with IMEI / ESN no. [protected], [protected] having black colour and 16GB storage. Moreover, when we collected the handset on 1st Aug. after repeated follow up, the software problem still was not solved and handed over to Micromax care again. Now we This is at all not be accepted and tolerated and will be sued in the court. We have recently been informed by micromax care that the repaired handset is again with different IMEI number and having only 16GB storage instead of 32 GB. Now we regret that we have purchased a Micromax product and got deceived. This is a clear-cut case of harassment. I demand either the refund to be given to me OR replacement of defective handset with new mobile E471 Canvas Knight - 2 (32GB). I have already given the 15 day's time to meet my demand before I opt for legal action against you. You mentioned you would support through every possible option available. Now we expect you would make available the option to meet my demand after seeing an ordeal that I have gone through from April to September. I have been deprived of my mobile for this long period even when I purchased this mobile with my hard earned money. Waiting for your reply. Regards Amit S. Bochare [protected] [protected] [protected] ********* From: Micromax Support Sent: Thu, 10 Sep 2015 18:18:05 To: [protected]@rediffmail.com Subject: Re: Harassment by Micromax Dear Amit, Greetings from Micromax!! Reference to your ticket id- 71150 We apologize for the inconvenience caused. We request you to visit the service centre and call us on our customer care number regarding the same. This comes further to your concern over the mail, we would like to inform you that we don’t have any refund policy against any of our products. As a company, we do stand behind our products and in light of the same we always like to extend our support to you through every possible option available so that we have continuous and loyal Customer- Company relationship. And also like to inform you that replacement is only available within 7 days from the date of purchase after the service centre finds any manufacturing defect. For service centre details you may visit the website: www.micromaxinfo.com or You can locate your nearest service centre by sending message to ASCCity Pin code to [protected] (*Charges Apply) For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number:[protected]Monday to Saturday between 07:00 am – 11:00 pm). Assuring you of our Best Services. Thanks & Regards, Sumit Micromax Care Team ********* From: "amit satyashil bochare" Sat, 19 Sep '15 10:57a To: "Micromax Support " and others View blocked images Reminder - 2 Waiting for reply and required action. Regards ********* From: "amit satyashil bochare" Sent: Thu, 17 Sep 2015 10:34:54 To: "Micromax Support ", "ashwanisharma " Cc: "atul9112 " Subject: Fw: Harassment by Micromax Reminder - 1 Waiting for reply and required action. Regards From: "amit satyashil bochare" Sent: Mon, 14 Sep 2015 11:08:39 To: "Micromax Support ", "ashwani.[protected]@micromaxinfo.com" Cc: "atul9112 ", "amit.ssfpl " Subject: Re: Harassment by Micromax Dear Sir, You mentioned you do not have the refund policy of products but it seems that you do have the policy of deceiving and looting people by changing their handsets when they come for servicing. On 9th April, I had given you my golden coloured handset with IMEI / ESN no. [protected], [protected] and 32 GB storage but it was returned with IMEI / ESN no. [protected], [protected] having black colour and 16GB storage. Moreover, when we collected the handset on 1st Aug. after repeated follow up, the software problem still was not solved and handed over to Micromax care again. Now we This is at all not be accepted and tolerated and will be sued in the court. We have recently been informed by micromax care that the repaired handset is again with different IMEI number and having only 16GB storage instead of 32 GB. Now we regret that we have purchased a Micromax product and got deceived. This is a clear-cut case of harassment. I demand either the refund to be given to me OR replacement of defective handset with new mobile E471 Canvas Knight - 2 (32GB). I have already given the 15 day's time to meet my demand before I opt for legal action against you. You mentioned you would support through every possible option available. Now we expect you would make available the option to meet my demand after seeing an ordeal that I have gone through from April to September. I have been deprived of my mobile for this long period even when I purchased this mobile with my hard earned money. Waiting for your reply. Regards Amit S. Bochare [protected] [protected] [protected] ********* From: Micromax Support Sent: Thu, 10 Sep 2015 18:18:05 To: [protected]@rediffmail.com Subject: Re: Harassment by Micromax Dear Amit, Greetings from Micromax!! Reference to your ticket id- 71150 We apologize for the inconvenience caused. We request you to visit the service centre and call us on our customer care number regarding the same. This comes further to your concern over the mail, we would like to inform you that we don’t have any refund policy against any of our products. As a company, we do stand behind our products and in light of the same we always like to extend our support to you through every possible option available so that we have continuous and loyal Customer- Company relationship. And also like to inform you that replacement is only available within 7 days from the date of purchase after the service centre finds any manufacturing defect. For service centre details you may visit the website: www.micromaxinfo.com or You can locate your nearest service centre by sending message to ASCCity Pin code to [protected] (*Charges Apply) For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number:[protected]Monday to Saturday between 07:00 am – 11:00 pm). Assuring you of our Best Services. Thanks & Regards, Sumit Micromax Care Team ********* On Thu, 10 Sep at 1:26 PM, amit satyashil bochare wrote: Reminder - 1 Expecting your reply at earliest on the trailing email. Rgds ********* From: "amit satyashil bochare"[protected]@rediffmail.com Sent: Sun, 06 Sep 2015 01:07:23 +0530 To: "[protected]@micromaxinfo.com"[protected]@micromaxinfo.com Cc: "[protected]@mmxcheckpoint.com"[protected]@mmxcheckpoint.com, "[protected]@gmail.com"[protected]@gmail.com Subject: Harassment by Micromax Dear Sir / Madam, This is to inform you that I, Mr. Amit S. Bochare, had purchased a Micromax mobile with Model number A350 KNight and golden colour from M/s Nitin & Co. (Micromax World), Alipur Road, Narela, Delhi But unfortunately, I gradually started facing some software problems in my Micromax mobile. Having ignored for few days, I observed that the problem was worsening and I called customer care in Micromax. They suggested me to contact any Micromax care to resolve the problem. The following problems were encountered after 3 months of purchase 1. Screen hanging problem 2. Improper execution of some in-built applications. 3. Frequent fluctuation problem in display light. 4. Frequent switching off problem On 9th of April, I sent my cousin, Mr. Atul to visit M/s Simran Communication, Shop no. B1, Fruit Garden, Rly Road, NIT Fazridabad - 121001 and he met Mr. Sumit there. Mr. Atul narrated him all the problems in my mobile. First, he tried to resolve the problem by formatting the mobile software but the problems could not be resolved. Then he informed Atul that the handset needed to be sent to Micromax company to resolve the problems. Atul allowed him and handed over my mobile with following details 1. Jobsheet: 09/04/2015 2. Job number: N[protected] 3. Model No.: A350 Night (32 GB) (Gold Colour) 4. Mobile IMEI / ESN no.: [protected], [protected] Mr. Sumit informed him that the handset would be returned within 15 days after proper repairing. We waited for 15 days and called the service center for the same. They informed it would take another seven days to come. Every time we called them, we got the same answer that the handset would take another 7 days. One, month passed, two months passed, three months passed and finally four month passed and we kept waiting for handset to be returned. Meanwhile we called rigorously to Micromax company at [protected]. Every time we got the answer that it was in process and would be returned within next seven days . We also strongly followed up to M/s Simran communication for the same but in vain. To our annoyance, they (Simran) stopped responding at one time as they had no answer. Having felt deceived, we visited the service center 4 times without any outcome. On 1st August, I was informed that the handset had come from company and I rushed to collect it from Simran communication. After using the mobile for 24 hours, I again encountered the same problems in the mobile and this handset had 16 GB instead of 32 GB storage. I was really fed up with this kind of service from Micromax. I again visited the Simran communication and explained the problem. He informed me that I would get Micromax A300 Gold model this time as A350 Night was a failed model everywhere in the market. I said ok and asked for the timeline. I was given 15 days time after preparing following jobsheet 1. Jobsheet: 03/08/2015 2. Job number: N[protected] 3. Model No.: A350 Night (32 GB) (Black Colour) 4. Mobile IMEI / ESN no.: [protected], [protected] I waited for 15 days and called to center. As expected, I got a negative answer. Then I called Micromax care at [protected] many times but received no firm response. I registered the complaint with Micromax with complaint number MMX[protected] dated 07/08/2015. I kept following to Micromax care on 17th, 18th, 20th, 21st, 26th August'15. I again registered the 2nd complaint through Ms. Tanu (Micromax customer care employee) with number MMX[protected]. After harassing continuously for 4 to 5 months, the company has finally offered me to collect my repaired / replaced mobile on 1st Sep, 2015. Again, the model is not Micromax Gold as promised to me earlier. I have been informed about the same model with different IMEI / ESN No. This is very shocking to me. This is the kind of after sales service from reknowned company like Micromax. Your careless attitude and services left me without the use of mobile for 5 months continuously although I had purchased this mobile with my hard earned money from you with great expectations. I am sorry, I can not accept the handset unless I am compensated for my valuable time that I lost so far and huge mental agony and harassment that I incurred during the course of last 5 months. So here, I demand that 1. Refund of Rs. 14300.00 + Rs. 4000.00 (total Rs. 18300.00) to be given back to me which I paid for purchase of Micromax mobile and the 4 day's time that I spent to visit the service center during the course of 5 months. OR 2. My old handset to be replaced byMicromax E471 Canvas Knight 2 - 32 GBbecause the model A350 Knight model has been failed twice since I purchased it and I can not take risk with it anymore. If my demand is not met within 15 day's time, I will drag you into the court and use the legal way unless and until I get appropriate justice. This email communication may follow a legal notice after 15 days if my demand is not met. I still hope the company like Micromax can not be so careless and deceptive and would look into the matter in a positive way to meet my demand. Please find attachments for your reference and necessary action. Attachments: 1. Micromax A350 Knight Invoice 2. Complaint Jobsheet on 9th Apr'15 3. Complaint Jobsheet on 3rd Aug'15 Regards Amit S. Bochare [protected] [protected] [protected]