[Resolved] Micromax Informatics — Micromax 59 uhd tv purchasedon 15 aug 16 just 2 months and not working

Jude Koli

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400017
Website:	www.micromaxinfo.com/tv/led-tv

I have purchased TV on 15 august 2016 its not even 2 months and the product is not working (tv is not getting on) i have raised complaint on sunday ie 9 october 2016 and i am been given fake promises engineer will be visiting on monday but no one turned up called on tuesday phone switch off as holiday on wednesday morning they said today some one will come now called in evening now they are saying engineer has not taken complaint he will come tomorrow from last 4 days my family is members who are at home are without TV and are upset and taunting for the product saying what faltu product you have purchased return the product and get the money back.

really if you cant even provide service i am not forcing please return my money so i can take some other company product who can provide me service. my cotact number [protected] you can get my product details on my registered number.
will never recommend your product to any one.
Thanking you in anticipation

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May 22, 2017

Complaint marked as Resolved

Micromax Informatics customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2016

Micromax Informatics Customer Care's response Hi,

Sorry to hear about your experience. Please share your concern at http://miservice.micromaxinfo.com/

Regards,
Team Micromax

Oct 18, 2016

Updated by Jude Koli Still issue not resolved please help
some one called me said provide me bill copy will send you engg but no one from micromax turned up even after giving bill copy i have forwarded the mail contaning bill copy to the id they provided : micromax.[protected]@india.com.

please help this is now going worst please process for my refund and take to product back.

from the day of complaint it is 9th day. and your customer care says engineer will visit in 48 hours

i have recieved a sms for reference number after complaint which is MH[protected]

i spoke with Mr. deepak who said he is senior and gave me his mail id deepaksingh.[protected]@gmail.com which is a personal id it seems as domain is gmail and mot micromax.

and ashured me he will send me engineer next day as engineer has not taken my complaint and this was on 12 october

great micromax i am not a rich person but for my moms happiness i have purchased this big tv so i can make her happy but thanks for this kind of product and the service you are offering will never suggest any one to purchase your product not because it faulty but yes after sales your service is not Trust worthy.
i understand product can go faulty as even am am engineer but the most concern is service your provide. which makes customer happy.

Oct 22, 2016

Updated by Jude Koli Still issue not resolved now 13 days ...