Micromax Informatics — Micromax canvas spark 2 plus

Address:

North Goa, Goa, 403504

Mobile is purchased on 04 may 2016 through snapdeal.Invoice no. Is s34626/22503. Mobile was getting warm while browsing internet. Even though i was using it but suddenly before few days back my mobile got hanged and i tried unlocking it but could not do till date. It was then taken to service center in panjim (Shop. No. G 15, opp. Tato hotel,
Gerra building, ground floor, patto plaza, panaji, goa. Mob:[protected] / [protected] where they told me that software is to be updated & it will be charged. I agreed that mobile got locked by my mistake but it was getting warm during browsing & i was suppose to reach the service center, but by mistake it got locked. My concern is that since this is on warranty you should update the software free of cost because it was having heating problem frominitial stage itself and for that anyhow it was to be updated. So, i request you that considering that my cell is having heating problem from beginning your authorised service centre should update it free of cost.
Hope you will help me in this matter and guide your service persons accordingly
Thanks,
Pankaj