[Resolved]  Micromax Informatics — Non functioning of new smartphone Canvas A1

Address:	Kolkata, West Bengal, 700094
Website:	micromax.in

I purchased one micromax Canvas A1 sold by Karmaxx Infotech, Chennai through amamazon. in in August 2015 but the set developed number of problems by April 2016.To get the phone set examined, I took it to Micromax Customer Care Centre operated by M/S.anannya Infotel (E030489), Kolkata- 700092. The Service Centre informed me that they shall have to send the set to the head office for repair and issued Receiptmbearing Job No.E[protected] dated 10.05.2016.and told me that I would likely to get it back within 21 days .
But from 13.05.2016. I have received 8(Eight)ax SMS from your Team Micromax in my alternative Mobile No.informing that "They are working on the set and will be delivered within 10/15/21 days and so on. Only on 12.08.2016 i.e. after 94 days I was informed by the customer care Service Centre to collect the set which was repaired.But while checking before delivery, it was found that some defects have not been attended.So, the Customer Service Centre kept the set with them. Again on 17.08.2016 I was advised to collect the set but found to be in same old defective condition. However, after 110 days on 29.08.2016 M/s.Anannya Infotel (E030489) delivered the set which I took on faith.
From 30.08.2016, I kept trying to download the APPS namely -- News, Whatsapa, Ola cab, Maps, Face Book, File Manager, Gallery ete. but unfortunately APPS Viz. FACE BOOK, FILE MANAGER etc could NOT be downloaded. So, for the last time, I took it to your Service Centre on 02.09.2016 at 1015 a..m. From that time onwards your Service Centre Technicians tried for 2 hrs to download Face Book, File Manager but FAILED. They tried to download in all possible ways but could not do so. On their failure to do so, the Service Centre officials adviced me take up the matter with the Company i.e. Micromax Informatics.
So, will you please take cognizance of this complaint and advice me what course of action I should take! I ask and request you to Replace the defective Set Micromax (Canvas A1 AQ 4501) as within this repair period of 110 days, you have already changed the Mother Board of the Set.
It is hoped that you will respond by return and can reply through my E-Mail address "[protected]@gmail.com".
Thanking you.

Yours sincerily,
M.R.Bhattacharjee.

NOTE:- A copy of this letter already sent to you through courrier which has reached you on 16.09.2016.