Micromax Informatics — worst phone, worst service center and worst micromax service, suggest me why should i refer micromax to someone else

Address:	New Delhi, Delhi, 110059
Website:	Micromax

Dear micromax,

This email is with reference to my complaint with your authorized service center “shri laxmi enterprises uttam nagar west “ against job sheet no. N[protected] dated :- 21st august 2017, name :- saurabh awasthi.

Unfortunately i have purchased your product yu yureka having trust on indian brand but really i am facing a lots of issues with this phone.

When the phone arrived through flipkart the phone was faulty immediately i contacted to flipkart team and they replaced by a new yu yureka set.

Few days later that phone started auto switch off, hanged during call, no network in first sim slot, 6-7 hrs battery backup, heating a lot etc-etc all those problem persist in a single phone you may wonder how i mange two -3 month swith these problems.

Finally when i get free from my busy schedule then i went to so called service center of micromax “ shri laxmi enterprises “ located in uttam nagar west, they checked and updated the software and returned back to us while saying phone is okay now.

But after checking it again i found that still the problem persist and problem not solved then i again visited to that pathetic service center on 21st august 2017 and they submitted my phone they told me in 5 days they returned the phone back. But today is 5th september and they told me that motherboard is not send by the micromax that’s why delay occurs, the employee of that service center suggested me to talk with micromax service center and she told me to ask when you guys will send the part of my mobile.

Its quiet amazing to hear that how brilliantly “ shri laxmi enterprises “ working and sorting out the problems of their customers, if i have to talk with you guys and sortout the problem with own then whats the need of that stupid employee and service center i am too much irritated by this and needed immediately action on my complaint.

Look into this matter and resolved my issue on urgent basis as already i faced lots of problem with this phone and i request take this complaint on top priority basis.

Enclosed :-
1. My phone invoice.
2. Job sheet of shrilaxmi enterprises
3. Screen shot of shri laxmi enterprises calling record

If needed any other information then please let me know immediately.

Thanks

Saurabh awasthi

[protected], [protected]