[Resolved]  Micromax — Micromax A102 power failure within 15 days of purchase

Address:

Coimbatore, Tamil Nadu

I have purchased one Micromax A102 mobile phone from Poorvika Mobiles Pvt Ltd, Pollachi 642002 on 07.06.2014(Copy of bill attached). On 23.06.2014 the mobile switched off automatically. After that the mobile didn't get switched on. As the problem was a month old, I contacted M/s.Poorvika outlet at Pollachi. They directed me to contact Micromax service station at Pollachi-642001, Coimbatore Dist, Tamilnadu. On the same day I have surrendered the mobile phone and they asked me to come on the evening to collect the mobile after rectification of the problem. In the evening I was informed that they were not able to repair the phone and asked me to wait for one more day. I was not given any Job card or acknowledgement/receipt during this time. On the next day they informed me that a week's time is wanted for them to repair.Finally your service centre lodged a complaint after giving much pressure from our side.They issued a job sheet containing NO.S[protected], DATED. 12/08/2014 in which they have mentioned that the phenomenal block is 4100 Power Supply and the symptom is 4106 Power boot failure. After one week when we contacted the center they replied me that they need 15 days to repair the phone as there was problem in the mother board. For the last tree months I got the same reply from the service center. Now they are telling that that the mobile is received in broken condition at Delhi Service Centre.and want another 15 days and still it is going on. Till date I have not received the mobile phone. I have issued one legal notice against Poorvika and the service center on 10.10.2014. And one thing this is not the matter of Rs. 8800.00, this is the service and commitment from Micromax towards it's customers.So please take necessary steps/ action from your side for which we will rely on you in the future also. We are going to lodge a complain at Consumer Forum also. Copy of Bills attached. Regards Loganathan 22, Rajaji Street Pollachi Coimbatore- 642001 Mobile No[protected] e-mail [protected]@gmail.com