Microsoft — Being forced to exchange my laptop and pay Rs 40,000 for the same

Address:	10th Floor, Tower B & C, DLF Building No.5 (Epitome), Cyber City, DLF Phase III, Gurgaon, 122002
Website:	microsoft.com

I have a Microsoft surface laptop 2 which I had purchased from reliance digital on 26/6/20. After the purchase I was constantly experiencing with the laptop camera for which the complain had been raised with Microsoft time and again. The virtual support team would fix it and then after a week the same problem would arrive. An option of exchange was never offered to me even though the problem was time and again reported to Microsoft. In the month of July suddenly my laptop wouldn't start. The same was informed to Microsoft and they offered to send me a charger in case there was an issue with the charger. But even with the replacement charger the laptop won't start. I asked them to fix the laptop but now they are asking me to replace laptop as their is no option to get it service in all of India, and for the exchange I will have to first give a DD of Rs 38, 000 beforehand. I had paid Rs 76, 000 for the laptop which I had purchased almost an year ago which had a problem within the warranty period itself. Upon bringing this issue, Microsoft says that if you can start the laptop and give it to us then they will replace the laptop for free but if I cannot start I will have to exchange it and pay Rs 38, 000 for it. There is no option to get the problem fixed as well as there is no option to get it serviced anywhere in India. To get the problem fixed I traveled all the way to Kolkata as on their website it says there is a service centre in Kolkata where the service centre people say ' we only talk cheque and give you a replacement product for it'. After paying Rs 76, 000 for a faulty product now I have to pay another Rs 38, 000 to use the product as there is no option to even get my laptop checked and get to know what is the issue with it. As a student for whom laptop is a must I have had to make these rounds and harm my studies as I cannot use the laptop and am being forced by Microsoft to pay Rs 38, 000 to further use the laptop due to no fault of my own. I request the consumer forum to Kindly help me as I am only a student and don't know what else to do.