Microsoft — Lumia 540

Address:Jaipur, Rajasthan, 302026

I buy lumia 540 on 22nd august2015 on pay tm at cost of Rs9, 300. On 2nd nov.2015 i used it to play songs on musc system via an audio jack and suddenly it get switched off.Then on 6th nov i went to the care center and they told me that there is short-circuit arise from liqiud, so it is out warranty and for repair you have to pay Rs 4000+taxes. I deny for repair, may be on 15th nov i call to cuustomer care tell them the whole prblem. after that my issue is hadle by the head of backend team mr.tarun/tanuj who on 26nov tell me that you have to go again to th care ccenter and they will accept the device within warranty. But this no an end of my problem when i went to care on the next day they have no notice about my issue it means mr. didnt tell them about my concern so again I have to tell them the whole conversation between me and mr.tarun/tanuj. And after having a disscussion of 40to 50 minutes between Mr. tarun/tanuj and a senoir memeber of care center they deny me for accepting the device inside the warranty. I want to know where is my fault .It is what to trust on microsoft as I do on nokia Or buying on online. Right time I don't have any images but soon I'll get that.
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Microsoft customer support has been notified about the posted complaint.
Nov 28, 2015
Updated by sourabh khandelwal
My complaint no.[protected] that I receive from customer call center. I just only want my money back that I had spent on this poor quality device. Resolve my problem ass soon as possible.
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