Microsoft — Never buy a Microsoft Xbox product in India
I bought my MICROSOFT Xbox Wireless Controller Daystrike Camo Special Edition Bluetooth Gamepad from Flipkart as a Birthday gift to myself.
After about a month & a half later it started facing disconnectivity issues. It was in warranty so I sent the whole thing including the remote device in the box with the batteries & other accessories to Microsoft through FedEx as they asked.
They told me my device was accepted for the return & they'll be sending a replacement device which I later came to know is a refurbished one.
I waited for the same & when it was delivered they just sent back a device with no batteries, no original box & no accessories just the device in a bubble wrap in a FedEx delivery box. I complained about the same but there's no resolution even a month later.
These big companies treat Indian customers as third-class people & I've stopped recommending anyone I know from buying Microsoft products.
Date of purchase - 22/06/2021
Date of complaint - 08/08/2021
Last conversation with support representative - 17/09/2021
I'm attaching the Invoice as well as the Microsoft device acceptance email as well as the support representative's last email communication.
Desired resolution for me will be a full refund, they can take back this refurbished device & I don't want any business with Microsoft anymore. But since that is highly unlikely that they'll do that, I would at least request them to send me all the accessories at least.
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