Microsoft — Windows 10 compatibility with DELL INSPIRON 14R N4010 LAPTOP,
ONLY AFTER UP-GRADATION TO WINDOWS 10 (ON 31 JAN 2020) FROM WINDOWS 7 ON MY DELL INSPIRON 14R N4010 LAPTOP, CAMERA AND BLUETOOTH STOPPED WORKING. RANDOMLY MY LAPTOP WOULD SUDDENLY GO TO AUTO REPAIR MODE, HANG SOME OF THE TIMES FOR WHICH FORCED SHUTDOWN WAS REQUIRED. CAPS LOCK INDICATION HAS DISAPPEARED AND FREQUENTLY THERE ARE POP-UPS OF BAD IMAGE RELATED TO DIFFERENT ISSUES WHICH IS VERY ANNOYING WHEN CONCENTRATED TOWARDS A PARTICULAR WORK ON THE LAPTOP.
Technical team of Microsoft took my complaint but was unable to provide any positive resolution. In fact all the troubleshooting done (since FEB 2020) by the technical team (Level-3) did not yield any results. Their response is that my device does not have the drivers required for windows 10 and hence they cannot assist me any further on this.
But my justification is that I was happy with Windows 7 and only after MICROSOFT stopped supporting Windows 7, I had to switch to Windows 10 and all problems and faults started appearing since then.
I was even ready to buy a new laptop only if MICROSOFT agreed to give me an original copy of WINDOWS 10 free of cost, to install on my new laptop. This compensation I was asking because my laptop is still in a very good condition but it is not supporting WINDOWS 10, which was not my choice but a forceful up-gradation due WINDOWS 7 being declared obsolete by MICROSOFT.
Also why should I suffer or bear any additional expenses on account of technology development by Microsoft and Microsoft should have taken into account the issues which their existing customers might face by withdrawing support to Windows 7 and would have harmonized the same.
Now the technical team and the respective officials have denied the compensation. And on these grounds, I am bound to move to CONSUMER COURT to get my grievances resolved in a justified manner.
My service request number with Microsoft is [protected].
I would like to be compensated with a new laptop with Windows 10 pre-installed in it since up-gradation to WINDOWS 10 in my existing laptop has caused problems and reduced its effective functioning.
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