Microsoft Complaints & Reviews

I bought a laptop with free MS Office. However, I am unable to install it. I have made multiple complaints to Microsoft in various ways, all in vain. Kindly provide me with a solution within 2 days or else I will move to a consumer forum.

Hi,

My system crashed and I lost my username and password for ms office. I had bought it.

Purchased Office home & student 2019 on 27 Jan 2020 from retailer at Kolkata. Installed in Mac on the same day by the retailer. Had difficulty in using the same as it was showing licence is not available. Try alternative account. When used the same user id and password with alternative account, it got activated temporarily for the session. Once the computer is switched off, it got deactivated and required reactivation every time for reuse of it.
I raised this issue with customer service over phone and via email. However, it never got rectified. It forced me to use it with repeated reactivation. Could not contact retailer because of lockdown and covid pandemic
Your system is currently not allowing further reactivation.
This is a item for lifetime use and all the problems, I am facing, are not due to my fault.
My email id: [protected]@hotmail.com/[protected]@gmail.com. Mobile [protected]

My new surface pro is overheating when using the touch screen for more than 15 miut
I just got my new surface pro 2020 2 week ago.

The problem come when start using the touch screen, the surface start to get worm from the top back then the device is totally overheating after 15-20 mins up to the limit that you can’t really hold it comfortably.

This is happening with normal internet browsing!

Software is updated, no programs running in the background, plus I have tried all possible troubleshooting methods mentioned here in the community but the problem still persist.
My last hope was to do factory rest, I did that plus I re installed & run all the updates as recommended by the system to make sure that the windows are up to date, i didn't install or download any additional program … but unfortunately again & again it’s getting overheated just with normal browsing! ☹

Is this the normal permeance for the new surface pro?

Any advice, any help will be really appreciated

On 4th September, 2020, I requested you by e-mail to discontinue the subject subscription due to be renewed on 19th September, 2020. Inspite of my instruction, you have renewed the subscription and charged my Card account with Rs. 4, 199.00.
I have Turned Off Recurring Billing for my Microsoft 365 Personal Subscription today (16th October, 2020) but understand that this will be effective September 19, 2021.
Please reverse the debit of Rs. 4, 199 dated 19th September, 2020 to my card account.
Thanks,
PRABIR A. BISWAS
MOB. [protected]
E-Mail: [protected]@ hotmail.com

I bought microsoft surface pro on[protected], its charger has not been working for the last 6 months. I am from varanasi uttar pradesh, here this company's charger is also not available. I know the warranty of my laptop has expired.. Please tell me where to buy the original charger please help me out.

Respected sir/maam,

My trail period was to end on 9th of july however on 2nd july they charged my credit card voilating the policy. The below is the mail of communications on mail received & the forum.

I have left my message on thier site since 2nd july & yet nobody had bothered to reply or refund my amount.

Please help me get my refund

(My message to microsoft on site and on mail below)

Dear team,

Please cancel my office 365 trail subscription now and issue me a refund, my card has been charged before 30 days.

I had received your mail which mentioned
"we hope you're enjoying your trial of microsoft 365 family that started on thursday, july 9, 2020. Thank you!
We want to let you know that your trial period is ending soon. Unless you cancel two days before sunday, august 9, 2020, we’ll charge ₹ 5, 299.00 every year to your visa *",

However today is 2nd august and my card has been debited already.

I do not wish to continue my trail for office 365 & request you to kindly refund rs.5299/- charged to me.

I am shocked to see that a simple process of cancelling a subscription has taken me more than 45 mins of my life searching on your microsoft site & yet did not find a simple door for exit.

Tip : tech giant should get more sensitive towards customers needs for solutions even if they want to part ways on a subscription. Leaving this kind of harrowing impression is not good.

Please cancel my subscription & issue refund immediately please team

Regards

Ca. Virag shah

I have subscribed to trial version of office 365 when I have tried to cancel your website shows no active subscription exists but on 21st March my account got debited with subscription amount of 6252 due to lockdown I was not able to contact neither bank nor movrosoft but when I contacted the customer care the executive told me to contact bank for refund bank also denied that the amout has been transferred to Microsoft . Now I need refund for it as I was not even using office 365 since then why should I pay if I was not interested I am going to file consumer case against the company

I have taken trial version of microsoft office 365 there was a condition that i can cancel anytime. At the last i have tried to cancel the subscription but in the subscription option the website has shown no active subscription exists suddenly on 21st march my account got debited with 6252 for the purchase of subscription. Even on same day when i have checked the subscription no subscription was found. I have contacted customer care after lockdown as during lockdown the numbers were not accessible they told kindly contact the bank the banks also not refunded email id [protected]@gmail.com

Company has been requested to repair or replace a unit. There have been 100+ emails to the company outsourced customer service and no one is replying. Once a return label to ship the unit was sent but the company chosen by microsoft to ship the unit is not serving in india domestically. So i am stuck, i have asked them to choose or accept other carrier but they haven't been replying.in the meanwhile, another part of the product has stopped working. Microsoft needs to fix this, they do not have a contact email for india and continue to serve poorly.

Mr. Bikramjeet singh email : [protected]@hotmail.com

Microsoft online customer service not registered complaint. Microsoft said in an email that your support case has been closed.
Service request #: [protected]
Closed date: 5/15/2020 3:35:09 am utc.
5/15/2020 also asked to microsoft board of directors about scams ([protected]@microsoft.com). I received no response from microsoft board of directors. Here is mr. Bikramjeet singh microsoft case details.

Bikramjeet singh s/o jasvir singh
V. P. O. Mahil gailan
Distt. Nawanshahr (Punjab)
Pin code: 144506
India.

Mr. Bikramjeet singh mail microsoft case

2. Microsoft used the valid mobile number +[protected] for first scam dated[protected].

3. Microsoft used valid bank account for first scam. A/c lalropeka. A/c number: [protected]. Bank: s. B. I. Dated[protected].

4. Microsoft used valid bank account for first scam. A/c harngchhuana. A/c number: [protected]. Bank: s. B. I. Dated[protected].

5. Microsoft used diplomat for third scam: british diplomatic passport : alfred alden. Passport number: b0511201. Place of birth: gbr.

6. Microsoft three scams registered on akosha consumer complaints forum with complaint ref. Number #317816 and also #326908 from mr. Bikramjeet singh mahil.

7. Microsoft said in first scam: your data file number: uk/9420x2/68. Ref. Number:[protected]. Grant number's & y c/[protected]/07.

8. Microsoft first scam: remember that you have to provide some money from your side to american embassy before any help giving to you.

9. Then microsoft said in first scam: american embassy have agree to refund the money which you paid but they will deduct 40 percent.

10. Microsoft blamed to world's no. 1 united states of america embassy in first scam dated[protected].

11. Microsoft shows world's no. 1 united states of america embassy's dirty picture to whole world in first scam dated[protected].

12. Microsoft shows united states of america's dirty picture to whole world in first scam dated[protected].

13. When mr. Bikramjeet singh mahil asked to microsoft about american embassy scam then mr. Razvi said that we have escalated the issue to team concerned...

14. When mr. Bikramjeet singh mahil asked to microsoft about american embassy scam then mr. Razvi said that we have escalated the issue to team concerned and once we get the resolution we will update you.

15. Then mr. Bikramjeet singh mahil faced second scam from microsoft between[protected] to[protected].

16. Microsoft second scam: your consignment which was returned back to united kingdom has been loaded on visa automated teller machine.

17. Microsoft second scam: then microsoft said that heathrow airport cargo office saying that them need your intl insurance and non scan/yellow tags fee 22, 999

18. Microsoft said in second scam about world's no.1 heathrow airport cargo officers that they are asking because...

19. Microsoft said in second scam that they are asking this because of the last bomb blast in new delhi court yard last year as they are working to checkmate funds which are used for sponsorship of terrorism.

20. Microsoft connect the heathrow airport cargo office's officers with terrorism in second scam between[protected] to[protected].

21. Microsoft blamed to world's no. 1 heathrow airport cargo office in second scam between[protected] to[protected].

22. Microsoft shows world's no. 1 heathrow airport cargo office's dirty picture to whole world in second scam between[protected] to[protected].

23. Microsoft shows united kingdom's dirty picture to whole world in second scam between[protected] to[protected].

24. When mr. Bikramjeet singh mahil asked to microsoft about heathrow airport cargo office scam then mr. Bikramjeet singh mahil faced third scam from microsoft dated[protected].

25. Microsoft third scam: you will only be required to pay 17, 500 inr for clearing of your consignment from delhi igi airport custom duties.

26. Microsoft third scam: microsoft blamed to delhi igi airport custom department in third scam dated[protected].

27. Microsoft third scam: microsoft shows delhi igi airport custom department's dirty picture to whole world in third scam dated[protected].

Dear team

Today i have charged by our system .
I beg our team to guide me for my for problem

I have charged by our team 6252 rupees

Deu to lock down i dont have enought money in my account for spending money on my family

Please guide me for refund my money

A couple of days i received an e-mail of winning a lottery of 8 hundred thousands britian pounds from microsoft uk and supposed me to send my cell number and complete address and now they've sent me another e-mail and have asked me for many other personal info, so what should i do? Should i trust them? Are they just kidding me? Please make me clear about it, i'll be highly obliged.

Automatic reeboot we can't use it. We resetted the system so many times nothing could happen we want a complaint id for replacement because it is only 2, 3 days old please do the needful for this case. I think the software is corrupted on this device. Why is this happening. I am not satisfied with this product we want a new one. We don't get any support from the service team we do our best to solve the problem nothing happened

The problems with my first smartphone (Microsoft lumia 650) have now become a headache. The phone is frequently restarting and battery life is very low. Not only that, the phone is powered by power bank all the time. No update is currently available. Now whats app and facebook are dead. The only quality of this phone is the camera quality and the display.
Now i am wondering why you bought this phone for a penny. I bought this phone for a modest salary of rs 14, 999. You couldn't keep any promise you made when you bought the phone. Please return my phone and give me another phone.

Microsoft insists they send me a text number to my phone to unlock my account (Which i have no idea why it was frozen in the first place) but i don't have a telephone with texting capabilities and there is absolutely nowhere to call someone in canada to get through to them. These computer questions they have do not relate to my problem. I have tried for days to find some way of making them understand to no avail. I hate microsoft!

I have received the mail at my gmail i'd from [protected]@outlook.com
Dear sir you won the winning prize at anniversary of microsoft. Uk (I want to know that it's fake or real) i am just confused i was reply e-mail then i receive mail from societi general bank your amount is ready for transfer i just want to clarify its kindly advise about it & reply me at [protected]@gmail.com thanks

I sonam meena have complained in microsoft against my unauthorized transaction which was made by microsoft against some product of microsoft office without my permission on 7 september 2019 and microsoft had suggested me to complain in bank and provided ticket no. [protected] by which i can get my money back through bank but my bank had closed my complain on 5 october 2019 without refund my money. So now i request you to help me in this matter o[censored]nauthorized transaction and take the necessary action against microsoft to refund my money back.

Thank you

Regards
Sonam meena

On 26th october, i purchased office 365 for installation on my macbook. The ios for my macbook is catalina, the latest. I paid for the office 365 product and downloaded the apps on my mac. However, every time i want to open any app like ms word, or ms powerpoint, i am prompted to but office 365. When i log in with my mail id and password, ms tells me that there is no record of my purchase. This is ridiculous. I have spoken with apple and they tell me that the problem is at the microsoft end. As for reaching out to speak to someone in microsoft, its impossible. My number is +91-[protected].

The way i see it, microsoft sucks big time. They make it harder for any customer to reach them.

Dear sir/madam,
This is to bring this to you kind notice that my pf transfer is pending with rpfc, hyderabad to account no ap/hyd/52091/3878 with microsoft corporation. Please check annexure k (For details).

I have already raised a grievance registered with registration number robnd/e/2018/19614 to [protected]@epfindia.gov.in (Attached response) for the same.
This is very surprising that this transfer of pf has not taken place till date though more than one and half years have passed.

Please let me know what the status of my request.