Mobikwik — complaining about fraud calls and from my account 95000 rs was taken via otp

Address:	466331
Website:	[email protected]

I wish to bring to your notice, a fraud transaction which took place yesterday, using my father's debit card. He got a call from the number [protected] the person claimed that he was calling from the sbi and that my father atm card has been blocked. He asked for the debit card number and the one time password. As my father does not have much knowledge about the internet banking process, he was easily duped, and gave off the debit card number. As soon as the call was over, he got an sms from the bank, stating that a transaction of (50000 rs from 1/6/2018 +45000 rs from 5/5/2018) rs 95000 was made from him card towards mobikwik.com. She was quick enough to get the card blocked and also filed an fir with the local police. I have sent a mail to the backend department of mobikwik.com which handles all fraud complaints ([protected]@mobikwik.com), but haven't received a reply yet. I have also filed a cyber complaint so that it could be tracked early and hopefully the transaction could be aborted at an earlier stage. However, i haven't received any response yet from any of the sources. Could anyone suggest a better approach which will help me in getting back my money?

Complaint status
[jun/6/ 2018 ]
Mobikwik customer support has been notified about the posted complaint.
Complaint comments