Mobikwik — google play recharge

I am complaining about the recharge done mistakenly by me please revert me about the money deducted from my account and refund me the money as soon as possible. I am not aware about this service and done accidentaly. I am requesting for a refund for this transaction done unintentionaly.
Txn ref id:-endv[protected]
Operator ref no18359927
Voucher code9msc-uy2h-yywn-3kmj
+1 photos
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Thx for INB txn of Rs.5000.0 frm A/c X8535 to One Mobikw... Ref#IGAHJWVBF9 on 06Nov19. If not done, fwd this SMS to [protected] to block INB or call [protected]

I had booked a railway ticket in irctc app, the transaction showed failed but money got deducted from my account.
I had done the transaction on Nov 1st. Details which I got from bank is shown below.
Amount Rs.2080.40
Transaction details - To ECM/0904/indian railways catering
Bank-Federal Bank
Mobikwik...Still amount not refunded.. 10/12/21 I had paid to jiomart an amount of 1441. amount debited from my account but transaction failed at jiomart end, it's been 17 days amount not refunded. No transaction details showing, no way to give complaint. Very poor service

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