Mobikwik — LUM300 Cashback is not applying im my Lumia 535 mobile though everything is fine

A lot of people have bought the Lumia phones due to the incentives provided...

I don't see any terms stating that Mobikwik can stop the offer as per its wishes

CASHBACK UP TO RS. 3, 600 ON MOBIKWIK APP – TERMS & CONDITIONS
1- Extra cash Amount is fixed at Rs. 300/- for a Minimum "Add Money" amount of Rs. 300/-.
2- Sign Up platform, Coupon Redemption and Payment should be done on Windows APP
Only
3- Offer can be redeemed only once per user, per month, per card and is applicable for the
"Add Money" payment done during the offer period on MobiKwik App Only.
4- User registering on or before 15th November 2015 will only be able to redeem the offer
for 12 months
5- 5-Offer only valid on following devices: Lumia 430, 535, 540, 640, 640XL, 730
6- Offer will be valid only for the transactions done through Debit Card or Credit Card. Not
valid on Net Banking and Virtual Cards.
7- Valid up to 15 November'15 for max redemption until 15 November'16.
MobiKwik Offer Flow for the applicable Lumia devices
1. A new user of Download/ signs up on MobiKwik windows App.
2. After launching the App, enter “Add Money” details and proceed.
3. Then enter your card details and click on “I have a promo code”.
4. Apply the code and enjoy.
How to redeem the coupon
1. Enter the Add money details.
2. Apply the promo code LUM300.
3. Get Rs.300 extra cash each month.
Key Points to Remember
1. User registering on or before 15th November 2015 will only be able to redeem the
offer for 12 months.
2. Other Terms and Condition Apply.

Same Here, I have bought lumia 535 mobile but I am not able to use the promo of 300 cashback for 12 months. I am trying to add money of 300 for the third installment, giving all credit card details and when i apply LUM300 coupon its says this coupon is invalid. I will rate you, once i get a response.

I bought Lumia 430 mobile only because of this offer...Now that coupon code is not working...This is very bad from Mobiwik and Microsoft...

I have bought lumia 535 mobile but I am not able to use the promo of 300 cashback for 12 months. I am trying to add money of 300 for the fourth installment, giving all debit card details and when i apply LUM300 coupon its says this coupon is invalid. I will rate you, once i get a response.

Same here..i brought Lumia 540..when I applied this promo code it said coupon code invalid...why

I bought Lumia430 specially for this offer. Two months I added money and got 300 cash back each month. But the problem started from the third month. I asked for Mobikwik help two times. But I got two times different replies.One is that you add 300 with out coupon we will add 300 where as the other reply was very bad saying that I am not eligible for cashback because

Namaste!

We understand that you are unable to use Promo Code LUM300.

Apologies for the inconvenience.

Please be informed that as per offer T&C, only eligible user can use this Promo Code.

Unfortunately, you are not eligible to redeem this Promo Code. It might be due to below mentioned reasons:

1. Using same device for multiple MobiKwik account.
2. Using Same Card on multiple MobiKwik accounts.
3. Not availed the offer within offer period Aug-Nov15.
4. Have taken it more than once in a previous month by any fraudulent activities.
5. Taken it on a different device than the eligible ones.

PS: Please read Terms and Conditions carefully, to make sure you are eligible for the offer.

Thank you for being a valued MobiKwik customer.

Best Wishes!
Team MobiKwik

the first reply i got was

Namaste!

We understand your issue related to Promo code LUM300.

We apologize for the inconvenience.

Please add money for this month and you will receive the cashback.

Thank you for being a valued MobiKwik customer.

Best Wishes!
Team MobiKwik

so for same account how two replies ...
this is very bad thing from mobikwik and microsoft...

Hi I've bought Nokia Lumia mobile particularly for mobikwik cash back offer (12 months x 300), For the first month Mobikwik has given cash back as committed.
But in the month of Dec 2015, I could not apply code LUM300. So I've raised Support Ticket with Mobikwik then they responsed they are facing some issue with their system so LUM300 cannot be redeemed however they promised me to give cash back manually if I INR300 or more into the Wallet & reopen the support ticket. Then I have added INR301 into Wallet and reopened the same ticket for cash back.. then they send acknowledge mail (on Dec 29, 2015) stating cash back would be credited within 48 to 72 hours. From then Mobikwik keep on closing the ticket without giving any cashback & marking the ticket as resolved...

Today surprisingly they edited/updated all the ticket response and commitment with "LUM300" issue is resolved, you shall apply code for cashback & missed month (Dec) cannot be redeemed.

I'm not sure why Mobikwik giving false statement to customer. I need cash back of INR300 for the month of dec, 2015 as they promised. (I've all their mail copies), please help to resolve.
Thanks.

I have bought lumia 535 mobile but I am not able to use the promo of 300 cashback for 12 months. I am trying to add money of 300 giving all debit card details and when i apply LUM300 coupon its says this coupon is invalid.

guys i think we all have to do complaint against such a fraud companies,
as even i have complaint to mobikwik for more than 4 times and there response is let it be kind, can we complaint further??
if yes than pls post ur details here that we can make a common complaint here as even i have bought three mobiels in same offer.

Regards
Shrenik Chhabra
Indore

I contact them via twitter and this is what i got in reply

We regret to inform you that LUM300 offer is closed and we will not be able to credit any further cash backs on this offer.T&C -MobiKwik reserves the right to change or call back the offer (offers) any time on their sole discretion.Our sincere apologies for the inconvenience caused.Thanks!

MOBIKWIK is actually a fraudster company, i guess its not about the money, its about the innocence of customers.we are an easy prey to these companies.let's take an action against them .
if you too are frustated with this amobikwik company and its unethical behaviour, kindly mail me at [protected]@gmail.com.
regards

This offer has been closed it has been officially notified by mobikwik twitter page when i raised an query.

Check out there twitter handle in reply to @samkitkothari

They Stopped this promo code offer

Namaste!

We understand that your concern regarding the cash back for LUM300 offer.

As informed earlier, LUM300 offer is closed and we will not be able to credit any further cash backs on this offer.

We sincerely apologize for the inconvenience caused due to this.

We also request you to visit the below link for our Terms and Condition which mentions that all promotional offers are Mobikwik: Support Ticket Alert to change without prior notice.
https://www.mobikwik.com/termsandconditions/offers

Once again our apologies, however stay tuned to MobiKwik for new and exciting cashback offers.

Thank you for being a valued MobiKwik customer.

Regards
MobiKwik Team

Hi,

After availing this offer for 5 month, this month I am not able to use the coupon and upon creating service request[protected] i was informed offer was closed. But when offer started it was mention for 12 months period until nov 16 and its not fair to close before itself as you have clearly informed about the started period and ending period(but ends half way before the ending period) and its very bad to close this without informing the user who already availed this. Its a kind of cheating. Atleast you could mail the people who used this coupon stating you're closing this offer.

I bought a Lumia 640XL because of the LUM300 offer.. Availed the same for 5 months, but now the mobikwik guys are saying they have ended the offer as it was under their discretion (sic.).
Guys how can you.. When you had clearly defined timelines in the offer ad.
As far as discretion is concerned, you had forgot to mention that discretion clause in your ad.. So stop that discretion bull.

It's nothing but a fraud.. Plane and simple.
So tighten your bums and restart the promo code redemption.

for unlock wallet.

Wallet Locked. So unlock my wallet with my balance .

id hang

my mobikwik id hang ho gai he id open nahi horahi he

deactivation of my account

this is really sad to note that inspite of my several trials, my account has been locked on grounds of some suspicious trials.i have generated tickets but invain.the company does not support..asap reactivate my account