Mobikwik — Mobikwik not crediting wallet with payments made

Address:

Ghaziabad, Uttar Pradesh

Hi, The complaint is against Mobikwik . I have used the services to pay my post-paid bill of AirTel number - " +91-[protected] " on 28th February, 2015, the same had been deducted from my ICICI Bank current account number "[protected] ". The transaction was made using Net-Banking. Bill Number - " ZP14BCD3CD8C1 " ; Transaction Remark - " BIL/[protected]/PGMIB-Bill/4066_ZP14BCD " ; ICICI Current A/C Number - "[protected] " . The Mobikwik is not crediting the wallet balance and instead having all the transaction proof and details denying of payment acceptance. I was not got any positive reply on tickets raised to their support team . Ticket References - " #2301292 " . Kindly actioned it as soon as possible against Mobikwik so the amount should be creditted. Thanks, Nipun Jain | [protected] [protected]@gmail.com