Mobikwik — money deducted for online purchase from account but not received by online vendor

Address:Bangalore, Karnataka, 560037
Website:HealthKart.com

I was trying to buy some products from healthkart.com. I had selected payment via mobikwik using net banking. Money was transferred from my bank account to mobikwik and deducted from there but online purchase was not completed and it didn't reached to online vender (Healthcare.com). Please help me to get my money back.
The order id was[protected]
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Mobikwik customer support has been notified about the posted complaint.
Feb 05, 2018
kavali's response
no otp recived
Feb 13, 2018
VIJJI BUJJI's response
My security code blocked mobile no [protected] pls un block my wallet

Complaint comments 

Comments

I have received a SMS fr transaction of Rs. 3000 from my AXIS Bank credit card transaction number[protected]. The transaction was done on 25th January I have not received any OTP fr the transaction as well, Please check this transaction and refund my money

Sir recharge commission No add my wallet next month Rs:1002.53
Dear sir
Today through Mobikwik App Transfer Amt in mymistake wrongly RS 200 I NEED TO REFUND THE AMT AS SOON AS POISIBLE

Not forget password link and no otp my number [protected] and no login please help me my account my balence 1731.44 rs my email id [protected]@rediffmail.com and transaction id 5645db79a053a
My security pin un blocked pls my phone num [protected] rs 500 not work in any prosses pls un block my wallet

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