Mobikwik — Money deducted my account

Address:Mandsaur, Madhya Pradesh, 458001
Website:Mobikwik

January 24, 2017 Sir, I had to add my wallet 1950 rupees. I tried 1000rs to Punjab National Bank.It was the failure of the transaction.₹ 1000 were cut from my wallet I have not found a mail Neither the money in my bank account And neither did I return to my wallet When will I return the money. Id- Shoheb.[protected]@gmail.com date- 24/01/2017 Amount-1000
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Mobikwik customer support has been notified about the posted complaint.
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I have paid my bill of BEST electricity and now if i checked status it is still showing same that amount you still have to be paid

I m adding money from my bank account of Rs.410 on 24.01.17 in my mobile ik wallet but amount deducted from my account and not adding in my wallet.
For the help use mobikwik help and generate ticket I'd 5853482
But it's showing only in progress
No amount refund
Please do needful help

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