Mobikwik — not getting resolution of ticket id 7031446

Address:

New Delhi, Delhi, 110051

On 30/9/2017 i made a transaction amounting rupees 753 towards grofers and paid the transaction amount via mobikwik wallet. For this transaction i added 753 rupees into mobikwik wallet from my credit card, which is also listed in mobikwik transaction history. But for this transaction mobikwik will only use 725.77 rupees from the money 753 which i added into the wallet and rest 27.23 rupees from my supercash balance.

So as per this classification i must have left 27.23 rupees in my wallet as a balance of 753 rupees which i added into the wallet. But i m unable to find that amount into the wallet and i neither did any further transaction after that incident. Also mobikwik transaction history is also not showing any transaction with amounting rupees 27.23.

In this regards i have write to mobikwik support many time under the subjected ticket but instead of replying to my query they also send me templated message which is showing the classification of my grofers transaction (725.77 from main wallet + 27.25 from supercash). After so many unsuccessful attempt to reach mobikwik support i m posting my query here. I hope from this platform i will get some positive response.