Mobikwik — Wallet balance not refunding

Address:

Gurgaon, Haryana

I recharge my sim through Mobikwik but on 8th Feb 2015 at evening I wanted to recharge my number ([protected]) with Rs.195, it was not successful then try again it was unsuccessful and twice Rs. 195(195+195=390) deducted from my wallet balance. TRotal wallet balance was Rs. 428, after unsuccessful recharge it was only Rs. 38. I thought it will be refund but they didn't refund. I already complaint there but still not getting any call only they answer twice but not refunding me, last I was given all details (On 8 th feb 2015 at 13.56 IST my wallet balance was 428 (you also send me through mail) at evening I have to added another 200 because the wallet balance was only 38. At this time I did not recharge any money after added 200 I recharge 195 at [protected], Transaction Id [protected]. 8th Feb to 15th Feb I added Rs 400 and Recharge Rs. 346. So Total balance will be 828 and Recharge balance is 346 then the actual balance will be 828-346 =482. Now its showing only 92. All Id giving below 9/02/2015 05:52:37 hours Add Balance Transaction Id [protected] Credit 200.00. 9/02/2015 05:55:13 hours Recharge [protected]( Airtel )via web Transaction Id [protected] debit 195.0 09/02/2015 06:01:38 hours Recharge [protected]( BSNL ) via web Transaction Id [protected] debit 20.0 15/02/2015 06:33:08 hours Recharge [protected]( Vodafone ) via web Transaction Id [protected] debit 20.0 15/02/2015 06:31:06 hours Add Balance via web Transaction Id [protected] Credit 100.0 13/02/2015 20:47:54 hours Recharge [protected]( Idea ) via web Transaction Id [protected] debit 5.0 13/02/2015 02:43:38 hours Recharge [protected]( Aircel ) via web Transaction Id [protected] debit 66.0 12/02/2015 03:45:31 hours Recharge [protected]( Vodafone ) via web Transaction Id [protected] debit 10.0 09/02/2015 22:18:03 hours Recharge [protected]( Aircel ) via web Transaction Id [protected] debit 30.0 09/02/2015 22:14:42 hours Add Balance via web Transaction Id [protected] Credit 100.0.) after it they are not responding but they write on website that they will solve the problem within 24 hours. My ID is [protected]@rocketmail.com Please help me to get back my wallet balance.