| Address: | Mumbai City, Maharashtra |
Since my purchase on 15th May 2012, the Dell venue thunder has done nothing but waste time, money and resources. I bought it for Rs 13,700/-
I have till now exchanged the mobile 3 times. Twice in the first 2 months when it could not be charged and in the second instance when the ringer did not work.
The third time we were at fault since it fell (from the pocket and shattered, speaks for how sturdy it is) for which we paid a hefty amount only for replacement of the panel. We understood later that Dell does not make any spare parts and it seems like this model has always been faulty and rejected in the market and was hence sold online. They do not have the necessary spares and hence each time have replaced it with a fresh piece.
I had to pay an amount of Rs. 4775/- for just a change of panel. This was paid on 27th Feb 2013 by DD. I had to make innumerable rounds at their Accel service center at Tardeo. I got my mobile phone after 2 months of follow ups. I wrote many mails to Dell during that time but did not receive many responses.
After going through all the pains of trying to get back my mobile, Dell has succeeded in yet again delivering bad service.
The replacement mobile that was given to me is again faulty. It has a purple patch on the screen on the bottom left and gets heated on little charging or speaking even for a couple of minutes. I am not even sure it is upto the emission standards or is SAR compliance
If I were to deposit this mobile, it will be another 2 months of following up for the replacement, time that can be used more productively.
I am hence asking Dell to refund my money that includes my purchase cost and the additional cost that you charged for panel change. This amount being 13,700/- + 4475/- = Rs. 18,175/-
[U]Dell has cheated me by selling faulty rejects of discontinued model.[/U]
As a consumer I have tried my best to try and use the product and get the service I deserve. However, Dell has time and again been non responsive and each time has replaced with more faulty pieces.
I would like a refund against which I will go and deposit the mobile handset at their service centre
Shilpa Parulekar
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