Excel Electronics - Samsung — Wrong/difficult to reach telephone

Address:

Ernakulam, Kerala

I have given my mobile handset to Excel electronics, the authorised service centre. Though they had told me that I would get a call once the diagnose next day, it is 3 working days now. On checking with call centre,[protected], I was advised to contact the shop since their data base shows 'under repair'. But neither the tel no [protected] given in the service request form issued by them nor [protected] given by call centre is reachable. Their land line 2366336 was out of order for many days, today it is continuously engaged.