[Resolved] Naaptol.com / Sony Xperia Tipo — Manufacturing Defect

honiekareer

Address:

South Delhi, Delhi

I bought 1 Sony Xperia Tipo from Naaptol.com in December. Initially i was using vodafone Sim card in it but within a month i tried to put another gsm Sim card in it and it wasn't working. I went to the Sony Service centre they said that there is a problem in the motherboard of this phone and they fix it but it took them over a month to fix this issue and then when i got this phone there was a problem with its charging. Its not getting charged properly then i visit again they said there is a problem in the cable....they changed that as well but again i faced same issue i visit them again but they said there is a problem in the cable itself and they replace the cable again. I still have this issue in the phone. I called Naaptol.com three times last time i talked to Umesh Kumar(Floor Supervisor) every time they said they will going to arrange call back for me but i never receive any call, and they said that i have to go to the service centre but service centre guys are not helping either. This Sony service centre is located in Lajpat Nagar, New Delhi. This is the worst service centre i have ever seen. Not even me i have 4-5 people every time shouting there because of 3rd class service. They don't even gave a loaner phone to use for the whole month when they were fixing my phone. Please help me in this case i don't need my money back i just need a replacement because i need a phone to use.

Order ID with Naaptol.com# 5495856
Complaint# with Naaptol.com# 4163812

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Aug 13, 2020

Complaint marked as Resolved

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Comments

vktiwari222

from Haldwani, Uttarakhand

Naaptol is a big cheater bloody harrased me since last 2 months and this is the one and only online shopping store which is a biggest fraud. I had ordered a product from Naaptol.com on 06 Feb 2013 and my order No. was 5931287 (Micromax mobile A30) and then it was shipped vide AWB no. [protected] through Bluedart Courier. I received the product by paying 3820/- Rs. Cash On Delivery on 12 feb 2013 and eagerly i opened the packet and started the mobile but i found there was a problem in the touch screen as the touch screen of left side of the mobile was not working properly hence I immediately contacted with customer care at [protected] and complaint about that when he given me an adress as "Khasra No.386, Gali No.2, A-Block, Mahipal pur Extension, New Delhi, 110037" and told me to Repack the product as it is and send at the said address for replacement. I did the same and sent the product at said address through Bluedart courier vide AWB No, -[protected] on the sade day i.e. 12 Feb 2012 which was delivered at your office on 16 Feb 2013. Again after waiting of 20 days, I received the product through Bluedart courier on 08 March 2013 vide AWB No. [protected] but instead of receiving a new replaced product, I got the same product with lot of scraches and was repaired. Tell me that if any person pay for a new product then why he shall accept the repaired and old defective product. Hence again I contacted with customer care executive namely Anita and complaint about this and requested for cancellation of order and refund/Money Back, who given me a complaint no. 4170679. I am feeling so harrased and want my money back but they are not responding to me.

It is therefore humbly prayed kindly take legal action against naaptol.com and arrange to return this defective and repaired product and refund/money back.
I advise and request to every body to not buy any product from these naaptol.com type cheaters otherwise you will face a lot of problems like me and also waste your money.
Sir I have complete documentary and email proof of above and i can submit before you at any time.
Thanking you

Vinod kumar