[Resolved]  Samsung Electronics Co. Ltd — Technical Problem /Customer Care Issue

Address:	Lloyds Rd, Royapettah, Chennai, Tamil Nadu 600014, India, Almora, Uttarakhand
Website:	samsung.com/in

We had purchased 2 galaxy grand mobile sets on 15th May 2013 & faced problem related to mother Board and phone dead within one month. we had given it to service center on 29 Jun. As per Samsung policy mention in their Handover Receipt that Return Time is within 15 Days other wise Samsung not liable for further related problem but we still not get our mobile set its 21 Days over now. Customer care executive response same that you will get after 2-3 Days every time visit there. Now calling for take mobile set but not giving single receipt of any kind of docs for future reference for warranty that IMEI no also changed. If ask for receipt then not returning mobile set & showing very bad behavior.

They had given complaint Receipt with mobile detail at time of handover the Phone but now asking for return the same also without giving any single receipt for future record & not returning the phone.

Enclosing the same. has send same to Samsung support

Aditya pandey
Ph : +91 [protected]
E Mail : [protected]@gmail.com
Address : Almora Uttarakhand