Samsung Galaxy Grand Duos — PHONE SHOWING PROBLEM WITHIN 1 DAY O[censored]SAGE. DEMAND REPLACEMENT

Address:

West Bengal

Dear Sir/Madam,

(To WHOM IT MAY CONCERN)

I am Debojyoti Chowdhury ,resident of Belghoria Kolkata ***** . I bought the new Samsung Galaxy Grand on 6th of May ,2013 from Samsung Plaza (FUNDAMENTAL ELECTRONICS PVT.LTD) PHN# +[protected] in City Centre Mall,B-8,DC Block ,Sector 1 ,Salt lake ,Kolkata and within a day of buying i am facing a big problem with my handset.I am extremely dissatisfied and disheartened as to how my case was handled by the Samsung operatives(both the dealer and the Service centre) and i am now pondering over the idea that whether i should take some legal action against them or not.

I am having a vibration problem in my handset.I have disabled all the vibrations on my phone but still when i long press any icon or drag a button to recieve or decline a call i am getting a short duration vibration which i really dislike. I have compared my handset with some other new users of Galaxy grand but it seems they are not facing such an issue. I have checked for the software patch that is installed in my handset and the details are the same as that of the other users.I do not want my new phone which i bought of 21k to have such problems in one day. I want an immediate replacement of my phone as i have not tampered or done anything that would violate the warranty policies.

I had visIted the Samsung store from where i had bought my mobile yesterday and explained to them in detail the problem i was facing and that i wanted a replacement of my phone as i was certain that there was some problem in the hardware of the handset. The Store manager was quick to interrupt my plea and instruct me that they will not be in any way replace my phone and that it needs to be taken to the nearby Samsung service centre for repair. I visited the Service center ( CD -7,Sector 1 ,Near City Centre Kol,ph [protected],[protected]) and explained them the same and that i needed an immediate replacement of my mobile as it has been reporting problems in just one day and that i did not want to give my phone away for a software patch upgrade.I was informed that the Samsung service center will not be able to replace my handset and that i have to give it to them for repair and they cannot give any deadline as to when they will give my phone back. If the phone after testing comes out to be faulty they will try to replace it.Simultaneously , i had also given a call to the Samsung Customer care toll free number[protected] and lodged a formal complaint(Complaint no:[protected]). The Samsung call centre executive told me that there is a replacement process agreement that they have and it is present with all the service centers of Samsung.When i wanted to see that certificate form the service centre executive here in Kolkata, i was told that they do not have it and the only option for me is to leave back my phone with them for testing and they will let me know later what can be done.

I have never experienced such unprofessional and unfriendly behavior from operatives who are working for such a huge concern. I am really unhappy and i am willing to go any lengths to escalate this issue. I do not want to put by one day phone under the knife but i want an immediate replacement so that my faith in buying Samsung products remain untarnished.Apple provides an immediate replacement of their products if found faulty at an Apple Genius bar so not why Samsung.?