Samsung / Galaxy Gt I9001 — Defective handset

Address:

Maharashtra

Hello,

I am using the model no GT-9001(IMIE no -[protected]) from 3rd june 2012, from last 6 month i am facing lots of issues as it was getting switched off automatically while on call and getting back to mail screen when going inside any application and screen hang. nt even allowing to type a single word. i wasnot able to disconnect any call made by me.sometimes the screens are captured automatically and many issues.

i had shown it to nearest servicing center in march last week in nerul mumbai, they told it is software issue and need to get software updated. they have done the same but again i am facing the same problem. now they said me to send it to delhi for mother board issue which has also replaced and it was promised by one executive named Koustubh who said if the problem will not be solved this time then they will replace the handset.so i submitted the set in service center and they said screen guard issue and done d same but still facing the same issue.that time i spoke to Koustubh and without my feedback he closed the ticket. now again they are saying to visit the service center again but with no warranty.i spoke to another team lead named sourabh awasti who is saying there is no guarranty and they can not replace it.but as per my knowledge many people got the replacement. now they want me to submit my handset for observation again and i am surprised that the problem m facing they are not able to realise when it is with them. they are simply doing timepass as my warranty period will be over next month. and i am simply wasting my time by vising the service center and calling to customer care again n again.now the performance of the handset is very slow though i donot have any data in at as i m submitting it again n again in service center.

i need replacement or cashback and want justice as i spend my own money. also want to say i just lost trust in samsung.
Regards,

Amayika