Samsung Galaxy Note — samsung india complaint

Address:

Jammu, Jammu and Kashmir

I bought a Samsung Galaxy Note N7000 from "THE DIGITAL WARES" Gandhi Nagar Jammu at a price of rupees 31000 on 24/05/12 and from 25/05/12 I started get a little slag in the set and I visited the service centre and they told me that I had the older version of android on my set and it was causing the problem and they’ll change it ,they kept the phone with them for 2 hours and gave it to me after updating the software to ICS 4.0. but even after that update the same problem continued and I went 3-4 times again for the same problem the last time I went on 31/10/12 and submitted the handset with them and asked them to use it themselves for sometime so that they come to know about the real problem which is reoccurring and came again and again with repeated use. On 01/11/12 I received a call from Sam sung service centre(ABR ENTERPRISES Opp. Women College, 27 A/C, 1st Floor,Above Janta Ice-Cream,Gandhi Nagar,Jammu.) to collect my handset . I went there and asked them what they have done and they told me that “No fault was found by the engineer and the handset is ok” I asked them to please write the same on the jobsheet (a copy of which is available with me). On my earlier visits to the service centre I was given many theories by the Samsung people that 1. Moisture has developed on your phones battery 2. On one instance I talked to the manager and he told me that even his note experienced this problem and it will be totally resolved. But everything in words and nothing was done in real. I should not mention that all this is cause great trouble in my official and private work.