[Resolved]  Samsung / Gt - I9070 (Samsung Galaxy S Advance) — Defective Samsung Galaxy S Advance Handset

Address:

East Delhi, Delhi

Sir,

I have purchased the new SAMSUNG Galaxy S advance - I9070 handset on 15 February 2013. I don’t know what kind of quality assurance has been used in manufacturing of this handset but it’s really pathetic to have been associated with Samsung. Below is tragic tale of which I have been victim.

From the very couple of weeks I have been facing Network problem due to which my phone losses its network signals after every call & occasionally and I am unable to receive or dial any calls during that interval.

So then I went to the Samsung Service Center located in Laxmi Nagar, Delhi and reported the issue to them on 16 march 2013. They diagnosed the phone and told me that the issue has been resolved. They returned the phone to me on same day, but problem still same. Again I told them and they do same but problem still same. On same day I told them third time and they submit my phone and told me that they will call me me.

On 18 march 2013 I got a call that my motherboard is going to replace and after that the issue will rectified .
On 20 march 2013 I went to Samsung Service Center to collect my phone. During collection I tested my phone I found the issue is still there I told this to service centre engineer and they told the new motherboard is faulty. I didn’t collect my phone and give back it to them and they said that they replace my motherboard again.

On 22 march 2013 I collect my phone from service centre at evening. I monitor that the issue still there.
On 23 march 2013 I went to service centre and told them about this and they submit my phone again

There are 2 times of motherboard & many times of testing through software but still issue is not rectified. My phone is still at service centre.
I had spent more than 18000 bucks keeping in mind the brand value of SAMSUNG but I was not aware that in return I will get defective handset and poor Service from Samsung which is causing mental agony and pain to me right from the DAY 1. The charm of new phone is gone away

I really feel cheated and very much disappointed with the Quality of Samsung I9070 phone. I don’t know what kind of image SAMSUNG is putting up in a market full of competitors.
Just suggest me what I should do next and i am really happy if SAMSUNG refunds my money without giving me any trouble

Model No. GT-I9070 (SAMSUNG GALAXY S ADVANCE)
IMEI No. [protected]
Date of purchase- 15 February 2013
Samsung Service Center Job Sheet No. [protected] (on 16 march 2013)
[protected] (on 23 march 2013)

Samsung Customer Refrence No. (given by helpdesk) [protected]


Thanks & regards
Prateek Vashishth

Mobile No: [protected], [protected]