[Resolved] Samsung India — Defective handset | |||
I had ordered one Samasung Galaxy Quattro I8552 at India times shopping ( Online Shopping webportal of TOI Group) the firm is registered in the Name of A2Z shopping Limited. the invoice number is a2z/13-14/N/ DL / 11302845 & invoice Date is-6/06/2013. My order was delivered on 8/06/13 in after noon.It was gifted by me to My father so it was a joyous moment in family. After few days it was observed that option key button of mobile hand set was not illuminating. Hence it was taken to service center( on 13/06/13) where they demanded the invoice, since we were not carrying the Invoice copy hence we approached the Service center next day(14/06/13). Where they told us that it will take 8-10 days as part is not available. We had Approached the Samsung Office but finally they have refused to change the hand set saying that please read the policy" we can change the set only if it was reported in service center in 7 days of Invoice. My Submission is that I had received a Defective handset of Samsung Compnay why i should get this gadget repaired & use a repaired set when we have payed 15000/- hard earned cash. Secondly their policy doesn't mention that what if Customer received the phone late due to online purchase. More over Help Line of India times shopping says that they will replace handset if Samsung Declares the Handset " Dead On Arrival" Regards, Anupam Sankhla [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Samsung — defected handset
I had purchased a Samsung handset having model no C3053, on august 29, 2009. My IMEI no is [protected]. As soon as i purchased the set, i started having problem with its battery. I went to the nearest Samsung Service Centre since it is still under the warranty period. but instead of replacing the battery, which is the general procedure, they asked me to leave my set to them and also suggested software problem in the same set.When asked the date on which they'll return my set, they gave me an indefinite time period.
since i do not stay here( hosteler), so i couldnt just leave my cell phone to them.
I fail to understand if the Samsung people manufacture sets which are already defaulted or do they deliberately harass the consumers??
Kind suggest me wat i should be doing in such a case.
I have another set of samsung which too has battery problem.
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Samsung Mobile Set — DEFECTIVE MOBILE SET DELIVERED
I purchased one Samsung mobile on[protected] fro CELLUNET shop D-Costa Mansion ,Bistupur jamshedpur.Vide invoive no-CELL/1362/09-10 dated[protected]. but after 15 days use it stared giving trouble when I was at Bangalore, Karnataka.
Now this mobile's switchs & other fuction gone permanently out of order. I appoached to the shop keeper to replace it
They advised me to go service centre..
On your advise I gave my mobile phone to service centre there they informed me that the mobile t will be sent to CANADA for repair. Can you please let me know what is the problem in my mobile that can be set right in CANADA only.?
3) Now service centre taken all papers & acessaries of mobile set on 17-08-09 & given receipt saying that you will get back your money from Samsung campany within 15 days but now they say there is no time bound to get your money.back.