[Resolved]  Samsung Note 2 Phone — DEFECTIVE PRODUCT SOLD TO ME

Address:

Maharashtra

1) I purchased SAMSUNG NOTE 2 phone on 15th February 2013, as of today I have had the phone for precisely 34 days. Out of the 34 days, my phone has been to the service centre twice for a total of 7 days. (Kaiser Electronics and Abhinaya Enterprise)

2) Besides those 7 days, the remaining time 27 days, the phone has barely functioned properly. I have been to your showroom (Andheri, Link Road) twice to get the phone checked as it kept showing memory full, in spite of having barely any data on phone. The first incident happened 2 days after I purchased the phone. The showroom guys could not figure out what the problem was and told me too reset the phone. In total I have reset the phone and reloaded my data 5 times since purchase.

3) Majority of the times the phone kept showing "insert SIM card" error, even after getting it serviced once. So eventually I had to give up and use alternative phone

4) Note 2 requires a micro-SIM, so unfortunately I could not use my older phone as it took regular size SIM card. Samsung could not provide me a replacement temporary phone, while my phone is in service centre for 3-4 days on two instances. The reason given to me by your call centre was "because Samsung service centre does not have any replacement phone with micro-SIM" - that is the silliest thing I have heard. Basically proving that if I had bought a cheaper Rs.[protected] phone I could have got a replacement, but for an expensive piece of crap like Note 2 I can't get replacement!!!

5) Why does it take 3-4 days to get the phone serviced??? We are in 2013, please learn something from Apple service centers about timely delivery

6) SAMSUNG service centre in Lokhandwala, Mumbai (Abhinaya Enterprise) is possibly the worse service centre. Try calling their numbers and see if anyone picks up. For two days in a row 20th and 21st March 2013, I have constantly called on their 2 numbers ([protected] and 2673.3933) and no one picks up the phone. I wanted to know that status on my phone repair. Finally I had to call the samsung call centre where Mr. Manil Kumar was very helpful and connected me through the service centre.

7) I have an email from Samsung and phone confirmation from Mr. Gurunath that my phone would be delivered to me on 21st March 2013. I did not get it. I never knew Samsung could not stick to their commitment.

8) On 21st March at 6:30 pm, the service centre called me up to tell me that they MIGHT be able to give me the phone today, however their shop closes at 7:00 pm. I work 2.5 hours away from the service centre, had they told me at 5 pm, I could have been there on time. I requested Manil Kumar and Gurunath to keep someone there till 8:00 pm as I would come and pick up the phone. You could check your records to find me clearly stating that I will be there by 8:00pm. Gurunath agreed and initially told me he will stay himself. I rushed to get the phone, at 7:30 Gurunath called me and I told him I will take 15 minutes to reach there. He said he had left and the phone was with office boy Ranjeet. He gave me the office boys number, when I called him, he did not pick up the phone. Gurunath also was not picking my phone. I reached there by 7:40pm.

9) Finally I called Gurunath from another number, which he conveniently picked up, when I asked him where my phone was, he said that the office boy had left and nothing can be done. I told him I was there as per the time I committed. He blatantly refused to help and told me to complain at Samsung Centre and hung up my call.

10) When I called the office boy again to request him to come back and give me the phone, he said that the phone was with him and he had left and was in Kandivali, and that he would drop the phone off tomorrow morning. (as quoted "main nikal gaya hoon, phone mere paas hain main aapko subhe office aane se pehle phone de dunga, abhi main Kandivali main hoon aur wapas nahi aa sakta")

11) Basically my phone was with a stranger office boy through the night and not in the service centre or showroom.

12) After all this struggle, I finally spoke to Ravindra Singh, who was helpful to get into the depth of this. This should be documented on your system. The shop owner and manager claim that the phone was in their shop and not with the office boy. Whereas the office boy had a different story to tell. I do not know who is saying the truth here.

I have had a very bad experience with this Samsung Note 2 phone overall. I am shocked at the kind of defected product sold to me, the pathetic after sales service and an even worse service centre that mis-handles your phone