Samsung Smartphone Ace Plus — Software upgrade failure

Address:

West Delhi, Delhi

I deposit my samsung smartfone 'gt-s7500' with complaint number [protected] with contact number [protected] on date 15/11/2012 at service center. I have problem on my fone regarding software upgrade failure and fone not boot up . They accept my handset under warranty , on same day they contact me and tell me that handset is front broken and charging jack liquid . I visit service center again on 17/11/2012 they won''t able to show me the broken part and when they show me the motherboard of my set I won''t able to locate the liquid portion also in charging jack . It''s just hardware problem which should come under the terms of warranty and should be solved .I disappointed with the behaviour of service center .Even the head office of samsung in noida ,i mailed them too but they too failed to solve the issue ....regardless they said me to pay the repair amount to get handset working.
As we r citizens of india purchase products of highend brands with bill and pay taxes to the government too ,but in return wot we get ...we feel cheated .if companies won't repair products under warranty then why we have to pay taxes ,why we purchase from grey market without bill and save 12.5% of tax amount .