[Resolved] Airtel Mobile [protected] — service disconnected | |||
Dear Sir, I paid bill on 5.12.2012 against last date of 9th December 2012 Rs 604 through bank e transfer. Airtel followed me many days but details provided over phone but no solution. From 18th December all transaction details provided but no solution. Almost every day I have been responding but no solution provided. My service disconnected midnight 27th Dec 2012. I was in Delhi and visited airtel head office on 28th Dec 2012, the senior officer did not come down but assured over intercom that service would be restored within 15 minutes but nothing happened. As he indicated I sent him mail at [protected]@in.airtel.com. Also to 121 but nothing happened. I also provided the scanned copy of the receipt of the bill but company is asking details again without addressing the maim issue. Even today I have again provided scan copy of the bill. This problem is occurring from the last four months but reconcilliation used to happen in the last week of every month. But this time my service has been disconnected despite I have paid. I request you kindly look into this complaint and help to resolve. regards hsgill [protected]. Was this information helpful? | |||
Nov 26, 2016 Complaint marked as Resolved Verified Support Dec 31, 2012 Airtel Customer Care's response Namaste Mr. Gill, This is to inform you that your concern listed on 29 Dec. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence Regards Rakesh Ranga Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 Verified Support Feb 11, 2013 Airtel Customer Care's response Namaste Mr. Gill, We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com. We assure you that we are committed to resolving the issue to your satisfaction. Regards Rakesh Kumar Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
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