| Address: | Bangalore, Karnataka |
Hi
CLIP charges @ Rs 50 has been continuously charged for plan H15 CUG 249 for mobile number [protected] since Sep 2008. As per TRAI regulations, CLIP is not chargeable for any customer since the year 2007. I have verified all my old bills found that the total CLIP amount is Rs. 2798.45 which has been deducted since Sep 2008. I have sufficient proof to confirm that CLIP are not supposed to be levied for any consumer especially corporate numbers.
-> I have been following up with 121 customer care and appellate desk, but have not received any satisfactory reply yet.
-> 121 customer care are extremely rude, and tell that customers are supposed to check the bill before paying it.
-> Apellate office is polite, but unhelpful in resolving this issue.
-> Qrc129111213110512298327 and Qrc130111218110012330660
-> None of them are ready to raise a complaint number for this issue, even after asking so many customer care officials and appelate desk officials.
-> All of them agree that the charges have been wrongly deducted from my mobile number.
-> But they are not agreeing to revert back the entire amount. They are only agreeing to revert back the amount for the last three-five months (Rs 250)
I have asked them to escalate this matter to the higher level, but no reply from them yet.
I have all the bills from Sep 2008 until Oct 2012 to prove that my complaint is a legitimate one. Please help to get this matter sorted.
Shashi. S Was this information helpful? | 
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