Comments
What an Idea fair bill practice.. I am surprise to see their email id are not even valid.. See what replay I received when i sent a mail to them
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id.grievance.[protected]@idea.adityabirla.com
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id.applellate.[protected]@idea.adityabirla.com
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id.grievance.[protected]@idea.adityabirla.com
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id.applellate.[protected]@idea.adityabirla.com
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from: Makarand Wadekar <makarand.[protected]@gmail.com>
to: Idea Cellular Ltd - Customer Operations <[protected]@idea.adityabirla.com>,
ccare.[protected]@idea.adityabirla.com,
id.applellate.[protected]@idea.adityabirla.com,
id.grievance.[protected]@idea.adityabirla.com
date: Wed, Oct 2, 2013 at 9:04 AM
subject: Please adjust additional deposit of mine in current bill & do let me know amount to be paid toward Reference docket number C1-[protected]
mailed-by: gmail.com
To who's ever it may concern,
This is with reference to my query and mail and subsequently your call followed by SMS. Saying you can't give me any waiver which you promise and confirm via SMS dated 25/09/1013 saying my request for waiver is registered. for which I was quite hopeful and got disappointed today call received on 30th Sep 2013.. I want to say on that call that I am not at all satisfied with the answer given by person.. I mention him that most of the hours of the day I am in WiFi network and I am not fool to use idea GPRS at the rate of 2ps /10 kb that too value of 1107 /- Internet in three days that is ridiculous.. anyway Idea management is Great I must say that, first send SMS that waiver request is accepted and then say no we can't offer that now.. and it hardly matter whether we loose customer and how old he is..
I request you to adjust my extra deposit which is pending with you ( I have confirmation from you that 2000/- security deposit of mine is with you.).. I visited your web site and found that now only 850/- Security deposit is required by you for connection except international calling and international roaming which I don't require.
I here by request you to adjust my deposit which is lying ideal with you in bills. Also let me know current status of my deposit which is require to keep number alive.
Also discontinue call conferencing from my number.
Please let me know once you adjust how much deposit you can adjust on my number and how much deposit will remain on my number once you do it.
Look forward for satisfactory solution on this.. Also let me how much bill I have to pay after you doing this adjustment.
Thanks in anticipation.
Makarand Wadekar
On Fri, Sep 27, 2013 at 4:26 PM, Idea Cellular Ltd - Customer Operations <[protected]@idea.adityabirla.com> wrote:
Dear Mr. Wadekar,
Greetings for the day!
Further to your below e-mail, we would like to inform you that the complaint regarding billing dispute has been initiated and same shall be processed by 3rd October 2013.
Should you need any further assistance, please call our Customer Service help line number [protected] or e-mail us at ccare.[protected]@idea.adityabirla.com.
Thanks & Regards,
Mayuri Giridhar
Customer Service Team
Idea Cellular Limited - Maharashtra & Goa Circle
to: Idea Cellular Ltd - Customer Operations <[protected]@idea.adityabirla.com>,
ccare.[protected]@idea.adityabirla.com,
id.applellate.[protected]@idea.adityabirla.com,
id.grievance.[protected]@idea.adityabirla.com
date: Wed, Oct 2, 2013 at 9:04 AM
subject: Please adjust additional deposit of mine in current bill & do let me know amount to be paid toward Reference docket number C1-[protected]
mailed-by: gmail.com
To who's ever it may concern,
This is with reference to my query and mail and subsequently your call followed by SMS. Saying you can't give me any waiver which you promise and confirm via SMS dated 25/09/1013 saying my request for waiver is registered. for which I was quite hopeful and got disappointed today call received on 30th Sep 2013.. I want to say on that call that I am not at all satisfied with the answer given by person.. I mention him that most of the hours of the day I am in WiFi network and I am not fool to use idea GPRS at the rate of 2ps /10 kb that too value of 1107 /- Internet in three days that is ridiculous.. anyway Idea management is Great I must say that, first send SMS that waiver request is accepted and then say no we can't offer that now.. and it hardly matter whether we loose customer and how old he is..
I request you to adjust my extra deposit which is pending with you ( I have confirmation from you that 2000/- security deposit of mine is with you.).. I visited your web site and found that now only 850/- Security deposit is required by you for connection except international calling and international roaming which I don't require.
I here by request you to adjust my deposit which is lying ideal with you in bills. Also let me know current status of my deposit which is require to keep number alive.
Also discontinue call conferencing from my number.
Please let me know once you adjust how much deposit you can adjust on my number and how much deposit will remain on my number once you do it.
Look forward for satisfactory solution on this.. Also let me how much bill I have to pay after you doing this adjustment.
Thanks in anticipation.
Makarand Wadekar
On Fri, Sep 27, 2013 at 4:26 PM, Idea Cellular Ltd - Customer Operations <[protected]@idea.adityabirla.com> wrote:
Dear Mr. Wadekar,
Greetings for the day!
Further to your below e-mail, we would like to inform you that the complaint regarding billing dispute has been initiated and same shall be processed by 3rd October 2013.
Should you need any further assistance, please call our Customer Service help line number [protected] or e-mail us at ccare.[protected]@idea.adityabirla.com.
Thanks & Regards,
Mayuri Giridhar
Customer Service Team
Idea Cellular Limited - Maharashtra & Goa Circle
Dear Customer,
We have thoroughly checked your Idea account details and it is found that the charges are levied correct in your bill towards GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards
Customer Care Idea Cellular
We have thoroughly checked your Idea account details and it is found that the charges are levied correct in your bill towards GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards
Customer Care Idea Cellular
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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We regret the inconvenience caused to you. Request you to reply us with your mobile no. and alternate contact number or else you can visit our website: http://www.ideacellular.com.
Thanks & Regards,
Customer Care, Idea Cellular