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Mahanagar Telephone Nigam [MTNL]

[Resolved]  MTNL Mumbai / Dolphin & Trump — Forced Subscription/Unfair balance deduction

Address:Mumbai Suburban, Maharashtra

Last month Mtnl Mumbai (Dolphin/Trump) had deducted Rs 5 from each of my two mobile numbers for an unknown "Babes subscription pack" which I never requested.I was intimated through an SMS on November 4,2012.
I registered a common complaint for the deductions from two of my mobile numbers regarding "forced subscription" and "unfair balance deduction" with the MTNL customer care no. 1503 ,I was given a complaint no.458659 (on November 16,2012) and was told that I would get a callback from them and that the problem will be solved,but it has been 11 days since the complaint and I still haven't got any callback and I still haven't got my Rs 5 credited to my balance
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

MTNL /TRUMP — Balance deduction

Dear Sir

When we go to site trump site Dolphin/Trump Premium Number Bidding it goes to http://59.90.175.12/bidapp/index.aspx following link in new user form Not mention Rs.50 for registration for No. If you click on forget password Rs.50 will deduct from your mobile balance. My 150 Rs. deducted from this site I had complent to MTNL NO.1503 Nobody responding. Please help.

Yogesh Shah
Reply

dolphin — forceful subscription

sir today morning i got the message.
thanks for subscription o[censored]nlimited pack your charge is rs 30.
what is this nonsense i havent made any request for subscription is this way to fool the customer.
plz unsubscribe the pack and refund my balance this is totally nonsense no one can tolerate such things.
u must atleast ask for the subscription request.
hope u understand it
thanks
indra
Reply

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